---
title: "Customer Services Review - Consultancy"
ocid: "ocds-r6ebe6-0000660527"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000660527"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000660527.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000660527.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOUTH LANARKSHIRE COUNCIL"
published: "2021-07-13"
---

# Customer Services Review - Consultancy

Buyer: SOUTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000660527

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000660527)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000660527.json)

## Summary

South Lanarkshire Council has completed the public procurement process for a consultancy titled "Customer Services Review - Consultancy". This tender falls under the services category and is situated in Hamilton, UK. The procurement process was conducted through an open procedure, with the award date noted as 13th July 2021. The contract, valued at £45,000, has been awarded to RedQuadrant, a large supplier based in London, and is currently active.

This consultancy contract presents significant growth opportunities for businesses with expertise in customer services and consultancy within the public sector. Companies specialising in organisational reviews, operational efficiency, or those possessing prior familiarity with local government systems will find themselves particularly well-suited to engage in similar future tenders. With the buyer being South Lanarkshire Council, firms adept at delivering tailored and impactful insights to governmental organisations can potentially thrive in this competitive landscape.

## Notice

Consultancy services

### Lot Information

Lot 1

Consultancy services using provider with pre-existing, in depth knowledge of the Council systems to conduct high level review of customer services function in a shortened timescale.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL421143 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Jul 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £45,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LANARKSHIRE COUNCIL |
| Locality | HAMILTON |
| Post town | Motherwell |
| Postcode | ML3 0AA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Hamilton North and East |
| Westminster constituency | Hamilton and Clyde Valley |
| Delivery location | TLM95 South Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REDQUADRANT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 13 Jul 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL421143

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL421143
  Customer Services Review - Consultancy - Consultancy services

## Notice URLs

- http://
- http://www.southlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000660527

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000660527. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000660527.json.