--- title: "Aberdeenshire Council A2D migration of Telecare - Community Alarms Supply - Grouped Living Solutions - Alarm Monitoring Service" ocid: "ocds-r6ebe6-0000660748" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000660748" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000660748.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000660748.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "ABERDEENSHIRE COUNCIL" published: "2021-07-16" --- # Aberdeenshire Council A2D migration of Telecare - Community Alarms Supply - Grouped Living Solutions - Alarm Monitoring Service Buyer: ABERDEENSHIRE COUNCIL Current stage: Planning OCID: ocds-r6ebe6-0000660748 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000660748) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000660748.json) ## Summary The procurement process initiated by Aberdeenshire Council involves the migration of the Telecare system, specifically focusing on the supply of Community Alarms and related monitoring services to support Grouped Living solutions. This project falls under the General Public Services category and is currently in the planning stage, with a strategic aim to prepare for the transition from analogue services to digital solutions by 2023. The address for the buying organisation is Woodhill House, Westburn Road, Aberdeen, AB16 5GB, and key contacts include Keith McGilvray, who can be reached at keith.mcgilvray@aberdeenshire.gov.uk. The anticipated future notice date for further developments is set for 1 March 2022. This tender presents a significant opportunity for businesses specialising in digital telecare technology, including those that offer Community Alarm systems, monitoring services, and Grouped Living solutions. Companies with capabilities in providing equipment compatible with analogue, ethernet, and GSM connections, as well as those able to implement solutions that function across diverse settings, will be particularly well-suited to compete. Additionally, businesses involved in cybersecurity and digital protocol standards, such as SCAIP or TS50134-9, may find promising avenues for collaboration and growth within this project. ## Notice Telecare service provision in Scotland is transforming. As early as 2023, it will no longer be possible for citizens to purchase an analogue phone service. This will have a major impact on Aberdeenshire Council's delivery of telecare services to citizens with Community alarms and within Sheltered Housing complexes. Action needs to be taken now to prepare the service for this change. Aberdeenshire currently provides telecare services to over 6000 citizens ranging from basic alarms to more complex packages designed to meet multiple complex needs. The aim of the pre-market engagement is to better understand suppliers' digital in-home Community Alarm and telecare equipment offerings, Grouped Living solutions (Sheltered Housing) and for them to provide assurance and confidence that they can effectively deliver across the council's geographically diverse area. Suppliers' equipment should have multiple connection methods such as analogue, ethernet and GSM, where remote switching between formats can be delivered, interoperability with other manufacturers peripherals would be advantageous. Suppliers' equipment will be required to use the following digital protocols SCAIP or TS50134-9 (Cenelec) with devices being compatible and interoperable with the digital Alarm Receiving Centre (ARC) technology platform which is yet to be confirmed. The supplier's equipment requires to operate within both an urban and rural setting where the quality and level of internet connectivity may vary. We are also looking at market options for the delivery of a digital monitoring and response service for our Community Alarm and Sheltered Housing users, with the ARC making decisions on who to call to respond to incidents e.g., fire service, ambulance. The response service should be available to all service users on a 24 hour a day, 365 day a year basis. Interested parties wishing to supply devices/services please make contact so we can discuss options and the costs involved. ### Lot Information Supply of Community Alarms For Community Alarm providers please provide information regarding the following: 1. Please specify your devices connection options i.e., GSM, ethernet, analogue or a combination of these options. 2. For Community Alarms connecting by GSM, please specify if the SIM is provided with the alarm, and whether it uses 2G, 3G or 4G mobile. 3. Please specify the failover capability of your alarm device i.e., analogue to GSM, ethernet to GSM and if this is automated. 4. Please specify the battery backup time in case of a power failure. 5. Please specify your alarm's compatibility with other supplier's alarm receiving software. 6. Please specify your alarms interoperability with other supplier's peripherals such as pendants. 7. Please specify the protocols your digital equipment makes use of i.e., SCAIP, TS50134-9 (Cenelec), NowIP (for grouped living solutions). 8. Do you provide a maintenance service for your devices/solutions if so, what are the response times? 9. What is the lead time for supply of your devices?. Please email your response to keith.mcgilvray@aberdeenshire.gov.uk Alarm Monitoring Service For digital monitoring and response service providers please provide information regarding the following: 1. Please specify how you deliver the service i.e., Cloud based. 2. Does your service operate on a 24/7/365 days a year basis? 3. What is your decision-making process for responding to calls and escalating calls to emergency services? 4. What is the failover/redundancy setup for your service? 5. Please specify your ARC's interoperability with other manufacturers devices.. Please email your response to keith.mcgilvray@aberdeenshire.gov.uk Group Living Solutions For Grouped Living solution providers please provide information regarding the following: 1. Is your solution compatible with other manufactures devices/software? 2. Does your solution support video, Wi-Fi? 3. Please specify how you would roll out an alarm and monitoring service to Sheltered Housing Complexes.. Please email your response to keith.mcgilvray@aberdeenshire.gov.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL421563 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Jul 2021 | | Submission deadline | Not specified | | Future notice date | 1 Mar 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ABERDEENSHIRE COUNCIL | | Locality | ABERDEEN | | Post town | Aberdeen | | Postcode | AB16 5GB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM5 North Eastern Scotland | | ITL 3 | TLM50 Aberdeen City and Aberdeenshire | | Local authority | Aberdeen City | | Electoral ward | Midstocket/Rosemount | | Westminster constituency | Aberdeen North | | Delivery location | TLM50 Aberdeen City and Aberdeenshire | ## CPV Codes ### Divisions - 33 - Medical equipments, pharmaceuticals and personal care products - 35 - Security, fire-fighting, police and defence equipment - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 33195200 - Central monitoring station - 33196100 - Devices for the elderly - 33196200 - Devices for the disabled - 35125100 - Sensors - 79711000 - Alarm-monitoring services - 85000000 - Health and social work services - 85144000 - Residential health facilities services - 85323000 - Community health services - 98000000 - Other community, social and personal services ## Release History - 16 Jul 2021 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL421563 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL421563&idx=1 16th July 2021 - Cyber security questionnaire - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL421563 Aberdeenshire Council A2D migration of Telecare - Community Alarms Supply - Grouped Living Solutions - Alarm Monitoring Service - Telecare service provision in Scotland is transforming. As early as 2023, it will no longer be possible for citizens to purchase an analogue phone service. This will have a major impact on Aberdeenshire Council's delivery of telecare services to citizens with Community alarms and within Sheltered Housing complexes. Action needs to be taken now to prepare the service for this change. Aberdeenshire currently provides telecare services to over 6000 citizens ranging from basic alarms to more complex packages designed to meet multiple complex needs. The aim of the pre-market engagement is to better understand suppliers' digital in-home Community Alarm and telecare equipment offerings, Grouped Living solutions (Sheltered Housing) and for them to provide assurance and confidence that they can effectively deliver across the council's geographically diverse area. Suppliers' equipment should have multiple connection methods such as analogue, ethernet and GSM, where remote switching between formats can be delivered, interoperability with other manufacturers peripherals would be advantageous. Suppliers' equipment will be required to use the following digital protocols SCAIP or TS50134-9 (Cenelec) with devices being compatible and interoperable with the digital Alarm Receiving Centre (ARC) technology platform which is yet to be confirmed. The supplier's equipment requires to operate within both an urban and rural setting where the quality and level of internet connectivity may vary. We are also looking at market options for the delivery of a digital monitoring and response service for our Community Alarm and Sheltered Housing users, with the ARC making decisions on who to call to respond to incidents e.g., fire service, ambulance. The response service should be available to all service users on a 24 hour a day, 365 day a year basis. Interested parties wishing to supply devices/services please make contact so we can discuss options and the costs involved. ## Notice URLs - http:// - http://www.aberdeenshire.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000660748 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=660748 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000660748. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000660748.json.