---
title: "Development and Delivery of the new National Customer Satisfaction Survey"
ocid: "ocds-r6ebe6-0000662050"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000662050"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000662050.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000662050.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2021-09-23"
---

# Development and Delivery of the new National Customer Satisfaction Survey

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000662050

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000662050)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000662050.json)

## Summary

The Scottish Government has initiated a procurement process for the "Development and Delivery of the new National Customer Satisfaction Survey." This tender falls under the services category and is located in Livingston, Scotland. The procurement is officially classified as an open procedure and is currently at the award stage, with the contract value set at £36,795. The contract was signed on 16th September 2021 after a competitive tender period that concluded on 25th August 2021. The buyer's address is Victoria Quay, Edinburgh, EH6 6QQ.

This tender presents an excellent opportunity for businesses specialising in customer service, survey methodologies, and data analysis to expand their reach. Small and medium-sized enterprises (SMEs) would particularly benefit given the nature of the contract and the competitive bidding process that had two submissions from SMEs. Businesses well-versed in public service surveys and with the capacity for electronic bid submission will be well-positioned to leverage this and similar opportunities in the public sector.

## Notice

Development and Delivery of the new National Customer Satisfaction Survey

### Lot Information

Lot 1

Development and Delivery of the new National Customer Satisfaction Survey

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP428487 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2021 |
| Submission deadline | 25 Aug 2021 |
| Future notice date | Not specified |
| Award date | 16 Sep 2021 |
| Contract period | 1 Sep 2021 - 29 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | £40,000 |
| Awards value | Not specified |
| Contracts value | £36,795 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMPROVEMENT SERVICE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 23 Sep 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP428487
- 28 Jul 2021 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL422439

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL422439&idx=1
  28th July 2021 - Invitation to Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL422439&idx=2
  28th July 2021 - terms and conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL422439&idx=3
  28th July 2021 - terms and conditions data protection
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL422439
  Development and Delivery of the new National Customer Satisfaction Survey - Development and Delivery of the new National Customer Satisfaction Survey
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP428487
  Development and Delivery of the new National Customer Satisfaction Survey - Development and Delivery of the new National Customer Satisfaction Survey

## Notice URLs

- http://
- http://www.gov.scot
- http://www.gov.scot/Topics/Government/Procurement/Selling/supplier-enquiries
- http://www.publiccontractsscotland.gov.uk
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000662050

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000662050. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000662050.json.