--- title: "Provision of a Self Service System for all SPS Sites" ocid: "ocds-r6ebe6-0000664663" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000664663" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000664663.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000664663.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH PRISON SERVICE" published: "2023-12-13" --- # Provision of a Self Service System for all SPS Sites Buyer: SCOTTISH PRISON SERVICE Current stage: Award OCID: ocds-r6ebe6-0000664663 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000664663) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000664663.json) ## Summary The Scottish Prison Service has initiated a tender process for the provision of a Self Service System to enhance digital skills within its establishments. The purpose is to appoint a supplier to install and manage a system with various modules for all operational Establishments for a contract term of 5 years, extendable up to 2 years. The tender details, including the title, industry category, and location, can be found on the Public Contracts Scotland website. This tender presents an opportunity for businesses specializing in digital technology and service provision to compete. Suppliers capable of implementing a Self Service System with user engagement features would be well-suited for this tender. The procurement stage is currently active, with deadlines set for tender submissions by July 29, 2022. Interested businesses can access further details and submission guidelines on the Public Contracts Scotland portal. ## Notice SPS recognises that the ability of those in custody to develop their digital skills is limited to that of a classroom setting. As a result, the SPS has undertaken an active role in promoting the use of digital technology within its establishments, through the use of virtual visits and mobile phone technology. More recently, the SPS has undertaken a Proof of Concept (Test of Change) for a KIOSK service in one of its operational Establishments. Following the success of the PoC, the SPS is now looking to roll this out to all SPS operational Establishments. One of the Digital Strategy's objectives is to enhance the digital skills of the Purchaser's staff group and move away from various transaction activities that take up a considerable amount of their time. The Purchaser's staff still rely extensively on paper based systems for managing basic day-to-day activities (including menu choice, staff requests, canteen purchases and other regular tasks). Research has identified that adoption of new technology requires active engagement and perceived positive outcomes from the user group(s) in order to accept new ways of working. As a result of the above, the purpose of this tender activity is to appoint a supplier to install and manage a Self Service System to all operational Establishments. The system will include a standalone managed portal with a range of modules (including menu selectrion, PPC balance, staff messaging and notice board). The Contract Term shall be for a period of 5 years, plus up to an additional 2 year extension option. ### Lot Information Lot 1 The SPS has commenced this procurement process in good faith and with the intention of awarding a contract. Following publication of the Contract Notice, an Invitation to Tender (ITT) including the Single Procurement Document (SPD (Scotland)) will be published by SPS and will be made available to bidders on Public Contract Scotland - Tender. Tender responses will then be evaluated by the SPS in accordance with the ITT. Renewal: This contract may be extended by an additional up to 2 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494810 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Dec 2023 | | Submission deadline | 29 Jul 2022 | | Future notice date | 8 Nov 2021 | | Award date | 13 Dec 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH PRISON SERVICE | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9HW | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72500000 - Computer-related services ## Release History - 13 Dec 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494810 - 16 Jun 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451470 - 2 Sep 2021 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP426298 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP426298 Provision of a Self Service System for all SPS Sites - SPS recognises that the ability of those in custody to develop their digital skills is limited to that of a classroom setting. As a result, the SPS has undertaken an active role in promoting the use of digital technology within its establishments, through the use of virtual visits and mobile phone technology. More recently, the SPS has undertaken a Proof of Concept (Test of Change) for a KIOSK service in one of its operational Establishments. Following the success of the PoC, the SPS is now looking to roll this out to all SPS operational Establishments. One of the Digital Strategy's objectives is to enhance the digital skills of the Purchaser's staff group and move away from various transaction activities that take up a considerable amount of their time. The Purchaser's staff still rely extensively on paper based systems for managing basic day-to-day activities (including menu choice, staff requests, canteen purchases and other regular tasks). Research has identified that adoption of new technology requires active engagement and perceived positive outcomes from the user group(s) in order to accept new ways of working. As a result of the above, the SPS is intending to issue a tender activity for a supplier to install and manage a Self Service System to all operational Establishments. The system will include a standalone managed portal with a range of modules (including menu selectrion, PPC balance, staff messaging and notice board). The system must be easily accessible to SPS staff through the existing SPIN network via a web browser or dedicated terminals. The self service portal should be able to be accessible through a Kiosk system or alternative platforms such as tablet or smart TV as determined by the Purchaser. The system will be able to fully integrate with the existing Prisoner Records System and future Case Management Platform systems. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451470 Provision of a Self Service System for all SPS Sites - SPS recognises that the ability of those in custody to develop their digital skills is limited to that of a classroom setting. As a result, the SPS has undertaken an active role in promoting the use of digital technology within its establishments, through the use of virtual visits and mobile phone technology. More recently, the SPS has undertaken a Proof of Concept (Test of Change) for a KIOSK service in one of its operational Establishments. Following the success of the PoC, the SPS is now looking to roll this out to all SPS operational Establishments. One of the Digital Strategy's objectives is to enhance the digital skills of the Purchaser's staff group and move away from various transaction activities that take up a considerable amount of their time. The Purchaser's staff still rely extensively on paper based systems for managing basic day-to-day activities (including menu choice, staff requests, canteen purchases and other regular tasks). Research has identified that adoption of new technology requires active engagement and perceived positive outcomes from the user group(s) in order to accept new ways of working. As a result of the above, the purpose of this tender activity is to appoint a supplier to install and manage a Self Service System to all operational Establishments. The system will include a standalone managed portal with a range of modules (including menu selectrion, PPC balance, staff messaging and notice board). The Contract Term shall be for a period of 5 years, plus up to an additional 2 year extension option. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494810 Provision of a Self Service System for all SPS Sites - SPS recognises that the ability of those in custody to develop their digital skills is limited to that of a classroom setting. As a result, the SPS has undertaken an active role in promoting the use of digital technology within its establishments, through the use of virtual visits and mobile phone technology. More recently, the SPS has undertaken a Proof of Concept (Test of Change) for a KIOSK service in one of its operational Establishments. Following the success of the PoC, the SPS is now looking to roll this out to all SPS operational Establishments. One of the Digital Strategy's objectives is to enhance the digital skills of the Purchaser's staff group and move away from various transaction activities that take up a considerable amount of their time. The Purchaser's staff still rely extensively on paper based systems for managing basic day-to-day activities (including menu choice, staff requests, canteen purchases and other regular tasks). Research has identified that adoption of new technology requires active engagement and perceived positive outcomes from the user group(s) in order to accept new ways of working. As a result of the above, the purpose of this tender activity is to appoint a supplier to install and manage a Self Service System to all operational Establishments. The system will include a standalone managed portal with a range of modules (including menu selectrion, PPC balance, staff messaging and notice board). The Contract Term shall be for a period of 5 years, plus up to an additional 2 year extension option. ## Notice URLs - http:// - http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court - http://www.sps.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000664663 - https://www.publictendersscotland.publiccontractsscotland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000664663. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000664663.json.