---
title: "Invitation To Tender for the Provision of a Demand Responsive Transport App"
ocid: "ocds-r6ebe6-0000665129"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000665129"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000665129.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000665129.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HIGHLANDS AND ISLANDS TRANSPORT PARTNERSHIP (HITRANS)"
published: "2022-04-25"
---

# Invitation To Tender for the Provision of a Demand Responsive Transport App

Buyer: HIGHLANDS AND ISLANDS TRANSPORT PARTNERSHIP (HITRANS)  
Current stage: Award  
OCID: ocds-r6ebe6-0000665129

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## Summary

The procurement process is led by the Highlands and Islands Transport Partnership (HITRANS) for the "Invitation To Tender for the Provision of a Demand Responsive Transport App." This project falls under the services category, specifically in the transport industry, and is located in the Highlands and Islands region of Scotland. The current stage of procurement is the award phase, with the contract having been signed on 14 December 2021, and it is valued at approximately £116,500. The procurement method used was an open procedure, allowing for a broad range of suppliers to participate.

This tender presents a significant opportunity for businesses in the software development and transport services sectors, particularly those specialising in mobile application development and demand-responsive transport solutions. Companies that can offer robust, user-friendly software platforms for booking and managing transport services are well-positioned to engage in this tender. The project aims to enhance accessibility and management of transport services in the region, creating potential growth avenues for businesses capable of providing innovative and scalable solutions.

## Notice

Provision of a software application suite that will simplify the booking and management of current demand responsive transport services within the Highlands and Islands

### Lot Information

Lot 1

HITRANS are seeking to procure a software application suite that will simplify the booking and management of current DRT services within the region, initially focussing on the islands, with an aim to also increase awareness and accessibility of the services to all potential users. The high-level service requirements for this tender are: - Provision and maintenance of a Demand Responsive Transport software booking and management system that includes: - Journey planning, booking and payment through a smartphone app and website - Operational management system for service operators and local authorities - Driver application with schedule and navigation - Driver duty management - Advanced and real-time bookings - Fixed, flexible and mixed (fixed with flexible) routes - Automated service scheduling - Real-time passenger tracking of their service - Operator insight to the use of their vehicles and key operating metrics - Ability for reservations to be made for users - Ability to direct customers to a commercial and/or fixed timetable bus route if most appropriate for their journey. - Capacity for a number of different DRT services in different geographies to be included with their own branding - Potential to increase the services included during the contract period - System status, fault monitoring and reporting facilities - API to allow integration from other apps, specifically to include integration with HITRANS GoHi MaaS platform, Scottish Islands Passport App and HITRANS CivTech 5.0 solution with The Routing Company. - Optional extension to include additional operators and geographical areas during the Contract, that may include services operated in other Local Authorities or Regional Transport Partnership areas outside of the HITRANS region. Within the initial project this may include services within either the Shetland or Clyde islands within neighbouring Regional Transport Partnership areas of ZETRANS and Strathclyde Passenger Transport (SPT). Please see tender documents for more information.

Options: As outlined in the tender the contract extends to the area covered by HITRANS 5 partner local authorities, Highland, Moray, Orkney Islands, Comhairle nan Eilean Siar and Argyll and Bute Council. The contract may also be used by other Local authorities or Regional transport Partnerships in Scotland subject to the agreement of HITRANS and the successful supplier.

Renewal: Option of 12 month extension for up to 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR446969 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2022 |
| Submission deadline | 12 Oct 2021 |
| Future notice date | Not specified |
| Award date | 14 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £365,000 |
| Lots value | £365,000 |
| Awards value | Not specified |
| Contracts value | £116,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHLANDS AND ISLANDS TRANSPORT PARTNERSHIP (HITRANS) |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5NQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIFTANGO |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 60 - Transport services (excl. Waste transport)

### Codes

- 33952000 - Transport equipment and auxiliary products to transportation
- 60112000 - Public road transport services
- 60140000 - Non-scheduled passenger transport

## Release History

- 25 Apr 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR446969
- 7 Oct 2021 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT430266
- 8 Sep 2021 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427178

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP427178&idx=4
  10th September 2021 - Quality Questions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP427178&idx=5
  10th September 2021 - Price Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP427178&idx=6
  10th September 2021 - Pricing Tables
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP427178&idx=1
  10th September 2021 - Invitation To Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP427178&idx=2
  10th September 2021 - Quality Question Weightings
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP427178&idx=3
  10th September 2021 - Specification
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427178
  Invitation To Tender for the Provision of a Demand Responsive Transport App - Provision of a software application suite that will simplify the booking and management of current demand responsive transport services within the Highlands and Islands
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR446969
  Invitation To Tender for the Provision of a Demand Responsive Transport App - Provision of a software application suite that will simplify the booking and management of current demand responsive transport services within the Highlands and Islands

## Notice URLs

- http://
- http://www.hitrans.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000665129
- https://www.publiccontractsscotland.gov.uk
- https://www.scotcourts.gov.uk/the-courts/court-locations/inverness-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000665129. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000665129.json.