---
title: "GP Online Triage Solution"
ocid: "ocds-r6ebe6-0000665306"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000665306"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000665306.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000665306.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2021-08-30"
---

# GP Online Triage Solution

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Planning  
OCID: ocds-r6ebe6-0000665306

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## Summary

The Common Services Agency, commonly known as NHS National Services Scotland (NSS), is in the planning stage of a procurement process to acquire a GP Online Triage Solution. This initiative falls under the health industry category and is located in Edinburgh, Scotland. NSS is gathering market information for General Practice Digital Asynchronous Consultation Systems (DACS), aimed at enhancing remote consultations and clinical triage. The anticipated contract value is £1,500,000 for a two-year term, with a communication notice expected on 1st November 2021. Interested suppliers should review the associated market sounding questionnaire and respond as instructed.

This tender presents significant opportunities for businesses in the health tech sector, particularly those specialising in digital healthcare solutions, telemedicine, and online consultation systems. Companies that can deliver innovative, user-friendly software to facilitate remote patient-provider interactions would be well-suited to compete. By participating in this market testing exercise, businesses can position themselves as key players in the evolving landscape of digital healthcare services in Scotland, potentially engaging with up to 925 general practice locations across the region.

## Notice

NSS, on behalf of Scottish Government, is gathering market information for the provision of GP Online Triage Solutions or General Practice Digital Asynchronous Consultation Systems (DACS). DACS describes a range of online General Practice digital tools that support clinical triage and remote consultations where the healthcare provider and the patient are not necessarily present at the same time. It allows patients to request and receive support relating to healthcare concerns, at a time and place convenient for them. Provision of information by the patient allows the Healthcare professional dealing with the request to triage requests effectively and make informed decisions about how best to respond - the response could be information or advice, an offer of a consultation, provision of a repeat prescription or a referral to other services. This may be enhanced by the ability to link the request, and the response, to the Patient's medical record. The solution may provide the patient with instant self-help advice or signpost them to relevant services. General Practices can decide whether to use DACS as an addition to other services they offer where appropriate to meet patient's access needs and it is not intended to replace other methods of access such as telephone or face to face.

### Lot Information

Lot 1

It is the intention of NSS to enter into a contract pursuant to which the GP Online Triage Solution is delivered to potentially 925 practices. The contract will deliver services to entities constituted pursuant to the National Health Service (Scotland) Act 1978 as amended, Integration Joint Boards established pursuant to the Public Bodies (Joint Working)(Scotland) Act 2014 and any local authorities established pursuant to the Local Government etc. (Scotland) Act 1994. The contract is likely to be for a two year term.. A questionnaire has been attached to this notice. Please complete and respond as per the instructions in the document. This is a market testing exercise which will allow the Authority to consider future options in this area.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG425854 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Aug 2021 |
| Submission deadline | Not specified |
| Future notice date | 1 Nov 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72265000 - Software configuration services
- 72267000 - Software maintenance and repair services
- 72268000 - Software supply services

## Release History

- 30 Aug 2021 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG425854

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG425854&idx=1
  30th August 2021 - National GP Online Triage Solution Market Sounding Questionnaire
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG425854
  GP Online Triage Solution - NSS, on behalf of Scottish Government, is gathering market information for the provision of GP Online Triage Solutions or General Practice Digital Asynchronous Consultation Systems (DACS). DACS describes a range of online General Practice digital tools that support clinical triage and remote consultations where the healthcare provider and the patient are not necessarily present at the same time. It allows patients to request and receive support relating to healthcare concerns, at a time and place convenient for them. Provision of information by the patient allows the Healthcare professional dealing with the request to triage requests effectively and make informed decisions about how best to respond - the response could be information or advice, an offer of a consultation, provision of a repeat prescription or a referral to other services. This may be enhanced by the ability to link the request, and the response, to the Patient's medical record. The solution may provide the patient with instant self-help advice or signpost them to relevant services. General Practices can decide whether to use DACS as an addition to other services they offer where appropriate to meet patient's access needs and it is not intended to replace other methods of access such as telephone or face to face.

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- http://www.publiccontractsscotland.gov.uk/Default.aspx
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000665306
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=665306

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000665306. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000665306.json.