---
title: "Remote Desktop Support"
ocid: "ocds-r6ebe6-0000666549"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000666549"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000666549.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000666549.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "COPFS"
published: "2021-09-08"
---

# Remote Desktop Support

Buyer: COPFS  
Current stage: Award  
OCID: ocds-r6ebe6-0000666549

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000666549)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000666549.json)

## Summary

The procurement process conducted by the Crown Office and Procurator Fiscal Service (COPFS) focuses on the provision of Remote Desktop Support services. This project falls under the General public services category and is located in Glasgow, UK. The contract has recently been awarded, with the date signed on 3rd September 2021, under an open procurement method. The contract is active and valued at approximately £188,580.96. Services will be provided across 54 sites throughout Scotland, indicating a significant operational scope.

This contract presents valuable opportunities for businesses in the IT services sector, particularly those specialising in technical support and IT infrastructure. Companies with capabilities in desktop hardware and software maintenance, as well as those able to deploy skilled on-site engineers, are well-suited to compete for similar tenders in the future. Moreover, firms that can meet the security standards required for personnel working within COPFS offices are likely to find themselves in a favorable position to bid for upcoming contracts in this domain.

## Notice

COPFS requires the desktop service to include an onsite resource for the duration of the contract. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including PCs, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device prior to re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary.

### Lot Information

Lot 1

These services will be carried out by an on-site engineer, integrated into the COPFS Service Desk Team. They will provide an immediate response to any desktop related service calls. The engineering resource need to be available to travel to any COPFS office during their duties. COPFS will not provide transport. The supplier will need to be able to deliver consistent levels of service for the deliverables assigned to them on a cost effective and best value basis. For security purposes all personnel shall need to have an Advanced Disclosure security standard certificate. The equipment to be supported is located across 54 sites throughout Scotland, including the Highlands and Islands. The level of skills required means the on-site engineer should be the equivalent of a Senior Analyst/Programmer/Tester/Specialist. The Supplier will identify and provide the details of a Contract Manager responsible for the allocation of assigned resources and to ensure identified demand is appropriately resourced when required. Regular engagement, as appropriate, will take place to manage the allocation of resources and to review the status of the Contract, against value and performance delivery. Any issues arising from the Contract will be raised to the Contract Manger who will engage with the COPFS Contract Manager for resolution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP426872 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Sep 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £188,580 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COPFS |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G5 9PS |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Southside Central |
| Westminster constituency | Glasgow East |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NVT GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Sep 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP426872

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP426872
  Remote Desktop Support - COPFS requires the desktop service to include an onsite resource for the duration of the contract. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including PCs, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device prior to re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000666549

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000666549. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000666549.json.