---
title: "Contractor to undertake and report on surveys of Crown Estate Scotland's tenants and key stakeholders"
ocid: "ocds-r6ebe6-0000667273"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000667273"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000667273.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000667273.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN ESTATE SCOTLAND"
published: "2021-12-07"
---

# Contractor to undertake and report on surveys of Crown Estate Scotland's tenants and key stakeholders

Buyer: CROWN ESTATE SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000667273

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## Summary

Crown Estate Scotland is initiating a tender for the "Contractor to undertake and report on surveys of Crown Estate Scotland’s tenants and key stakeholders". This procurement falls under the services industry category and is located in Edinburgh, UK. The contract is set for a duration of three years, with options for extensions of up to three additional years, subject to performance evaluations and available funding. The deadline for bid submissions is 20th October 2021, and the procurement follows an open procedure methodology.

This tender presents a valuable opportunity for consultancy firms specialising in stakeholder engagement and survey analysis, particularly those that have experience working with public sector organisations. Businesses that focus on gathering insights and feedback, and those capable of delivering comprehensive reporting, will find this contract aligns with their service offerings. Given the contract’s emphasis on community engagement and the need for ongoing communication with tenant groups, SMEs and consultancies with a solid track record in similar projects will be ideally placed to compete.

## Notice

Crown Estate Scotland is seeking a contractor to lead the survey of our tenant groups and stakeholders on their relationship with Crown Estate Scotland (including our Managing Agents, where relevant), identifying key issues and opportunities and to report on findings. This contract is for a period of three years with the option to extend for a further three years, reviewed on an annual basis. This survey work will build on previous survey work Crown Estate Scotland has carried out with tenants since 2017.

### Lot Information

Lot 1

Tenant and stakeholder insight and feedback is critical to ensuring Crown Estate Scotland operates efficiently and effectively. For tenants, it helps ensure that we are aware of critical issues, be it strategic issues related to their operating environment or more practical matters relating to their property or day-to-day operations. It allows us to respond, where appropriate, to any concerns or issues raised related to our business operations, communication, the work of our managing agents, or any other aspects of our service. Surveys allows us to understand longer term aspirations, as well as areas where Crown Estate Scotland is doing well or could improve. Surveys also lets our tenants and stakeholders know that we are keen to listen to their feedback and respond to it. Reports allow us to establish a baseline for subsequent targets and continual improvement and allows us to monitor performance and opinion over time and to identify any trends emerging. Surveys have been running since 2017 across all tenant groups and with stakeholders. As part of reporting, the contractor will be required to reflect on previous surveys and draw out any useful comparison and trends that may be emerging. Please note that for some tenant groups - Carbon Capture and Storage, seaweed, and ZeroFour tenants - this contract will be the first time they have been surveyed.

Options: The contract will run for an initial period of three years with options to extend for up to three further periods of up to 12 months at the sole discretion of Crown Estate Scotland and subject to satisfactory performance, available funding and strategic fit with the priorities of Crown Estate Scotland.

Renewal: The contract will run for an initial period of three years with options to extend for up to three further periods of up to 12 months at the sole discretion of Crown Estate Scotland and subject to satisfactory performance, available funding and strategic fit with the priorities of Crown Estate Scotland.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC434982 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Dec 2021 |
| Submission deadline | 20 Oct 2021 |
| Future notice date | Not specified |
| Award date | 1 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | £150,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN ESTATE SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH3 9GL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AXIOM CONSULTANCY |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 73210000 - Research consultancy services
- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 7 Dec 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC434982
- 15 Sep 2021 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427522

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP427522&idx=1
  15th September 2021 - Invitation to Tender Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP427522&idx=2
  15th September 2021 - Crown Estate Scotland Related Policies
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427522
  Contractor to undertake and report on surveys of Crown Estate Scotland's tenants and key stakeholders - Crown Estate Scotland is seeking a contractor to lead the survey of our tenant groups and stakeholders on their relationship with Crown Estate Scotland (including our Managing Agents, where relevant), identifying key issues and opportunities and to report on findings. This contract is for a period of three years with the option to extend for a further three years, reviewed on an annual basis. This survey work will build on previous survey work Crown Estate Scotland has carried out with tenants since 2017.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC434982
  Contractor to undertake and report on surveys of Crown Estate Scotland's tenants and key stakeholders - Crown Estate Scotland is seeking a contractor to lead the survey of our tenant groups and stakeholders on their relationship with Crown Estate Scotland (including our Managing Agents, where relevant), identifying key issues and opportunities and to report on findings. This contract is for a period of three years with the option to extend for a further three years, reviewed on an annual basis. This survey work will build on previous survey work Crown Estate Scotland has carried out with tenants since 2017.

## Notice URLs

- http://
- http://crownestatescotland.com/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000667273
- https://www.publiccontractsscotland.gov.uk/
- https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000667273. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000667273.json.