--- title: "Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims" ocid: "ocds-r6ebe6-0000667299" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000667299" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000667299.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000667299.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "WEST DUNBARTONSHIRE COUNCIL" published: "2021-09-15" --- # Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims Buyer: WEST DUNBARTONSHIRE COUNCIL Current stage: Tender OCID: ocds-r6ebe6-0000667299 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000667299) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000667299.json) ## Summary West Dunbartonshire Council is currently conducting a tender process for the "Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims" service, which aims to assist the council in processing housing benefits and council tax claims. This procurement is categorised under general public services and is located in Dumbarton, UK. The open tender period is set to close on 6 October 2021 at 12:00 PM, with the award period commencing on the same date. Bids must be submitted electronically, and potential suppliers should ensure compliance with the necessary criteria to qualify for consideration. This opportunity presents a valuable prospect for businesses specializing in data processing services, particularly those with expertise in housing benefits and council tax matters. Ideal candidates will include companies with experience in delivering similar services, backed by essential accreditations such as ISO 9001 and ISO 27001, along with proven capabilities in managing databases securely. Businesses capable of providing a low-cost, accurate off-site processing solution, as well as those with established relationships with the Department for Work and Pensions (DWP), would benefit significantly from this contract. Furthermore, firms poised to demonstrate robust quality management processes will be at a competitive advantage in this tender process. ## Notice West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion. ### Lot Information Lot 1 West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion. Requirements will include : - A low cost, off-site processing solution - Guaranteed output with a high level of accuracy - A reliable, secure and fast electronic connection to their virtual network and industry best practice security - Proven governance and management arrangements - Achievement of service standards - Access to proven toolkits, processes and best practice for individual service areas - Access to expertise and professional capacity from their existing talent pool - Extensive experience of liaising with client service teams - Processing and ongoing management of Housing Benefit & Council Tax Reduction cases. Suppliers require to be fully trained and approved by the DWP. The terms and conditions of Department for Work and Pension's 2008 Memorandum of Understanding (MoU) to access the Customer Management System (CIS) states that all assessors must have undertaken the CIS training and signed the confidentiality agreement. Renewal: Option to extend for a further 2 x 12 month extension subject to requirement and satisfactory performance as determined by the Council. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427468 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Sep 2021 | | Submission deadline | 6 Oct 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST DUNBARTONSHIRE COUNCIL | | Locality | DUMBARTON | | Post town | Glasgow | | Postcode | G82 1QL | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire | | Local authority | West Dunbartonshire | | Electoral ward | Dumbarton | | Westminster constituency | West Dunbartonshire | | Delivery location | TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66171000 - Financial consultancy services ## Release History - 15 Sep 2021 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427468 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP427468 Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims - West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361 - http://www.publictendersscotland.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000667299 - https://www.west-dunbarton.gov.uk/business/suppliers/procurement/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000667299. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000667299.json.