---
title: "NSSCOVID-19 -336 National Vaccination Scheduling Operations Support"
ocid: "ocds-r6ebe6-0000672223"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672223"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000672223.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000672223.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2021-11-04"
---

# NSSCOVID-19 -336 National Vaccination Scheduling Operations Support

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000672223

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672223)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000672223.json)

## Summary

The Common Services Agency (NHS National Services Scotland), based in Edinburgh, has successfully awarded a contract entitled "NSSCOVID-19 -336 National Vaccination Scheduling Operations Support." This initiative, falling under the health industry category, aims to bolster the vaccination rollout in Scotland, addressing immediate operational support needs due to increased demand. The procurement process was executed through a limited method without prior publication of a call for competition, with the contract having a total value of £300,000. The contract was formally signed on 2nd February 2021, and the entire process was characterised by extreme urgency in response to unforeseeable events brought on by the COVID-19 pandemic.

This contract presents significant opportunities for businesses that specialise in healthcare support services and IT solutions, particularly those with experience in vaccination operations or platforms like ServiceNow. Given that DXC was the sole bidder, companies with the capability to support rapid deployment and operational scalability in healthcare settings, especially in response to crises, would be well-positioned to pursue future contracts from NHS National Services Scotland or similar entities. The drive to enhance vaccination processes highlights ongoing demand for innovative solutions in public health, suggesting a vibrant avenue for business growth in this sector.

## Notice

NSS was commissioned by Scottish Government to deliver the vaccination solution for citizens in Scotland to be able to view appointments, schedule and reschedule appointments. The Scottish Government request for accelerated rollout of vaccinations means that there is now insufficient capacity within the team to resource all demand. As a consequence, team members are working excessive hours, including evenings and weekends in attempt to cover. There was an immediate need to have additional operational support to be able to support the immediate vaccination rollout programme.

### Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015

### Procurement Information

DXC are a ServiceNow global strategic partner and have worked with NSS to support the implementation of ServiceNow, as well subsequently developing the Care Home portal as part of the response to Covid-19 and therefore have strong knowledge of the NSS ServiceNow platform. They have the resource available immediately to be able to meet the tight timescales for this critical piece of demand.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432056 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Feb 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £300,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DXC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Nov 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432056

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432056
  NSSCOVID-19 -336 National Vaccination Scheduling Operations Support - NSS was commissioned by Scottish Government to deliver the vaccination solution for citizens in Scotland to be able to view appointments, schedule and reschedule appointments. The Scottish Government request for accelerated rollout of vaccinations means that there is now insufficient capacity within the team to resource all demand. As a consequence, team members are working excessive hours, including evenings and weekends in attempt to cover. There was an immediate need to have additional operational support to be able to support the immediate vaccination rollout programme.

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000672223

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672223. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000672223.json.