---
title: "Auto Attendant System - Support and Managed Services"
ocid: "ocds-r6ebe6-0000672287"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672287"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000672287.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000672287.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2021-11-02"
---

# Auto Attendant System - Support and Managed Services

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000672287

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000672287.json)

## Summary

The procurement process for the Auto Attendant System - Support and Managed Services was conducted by Perth & Kinross Council, located in Perth, UK. The tender, identified as PKC11465, is classified under the services category and followed an open procedure as the procurement method. The contract was awarded to Netcall Technology Limited, with a total value of £40,389, and was signed on 22 October 2021. The completion of the procurement process was noted on 2 November 2021.

This tender presents a significant opportunity for businesses specialising in technology support and managed services, particularly those that are small to medium-sized enterprises (SMEs) and have experience in operating similar systems. Companies that provide software maintenance, customer service solutions, or telecommunications support would be particularly well-suited to compete for future contracts in this category, thereby enabling growth and expansion within the public sector procurement landscape.

## Notice

Provision of support and managed services for the Council's Auto Attendant System.

### Lot Information

Lot 1

Provision of support and managed services for the Council's Auto Attendant System.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV431823 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Oct 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £40,389 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City Centre |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 2 Nov 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV431823

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV431823
  Auto Attendant System - Support and Managed Services - Provision of support and managed services for the Council's Auto Attendant System.

## Notice URLs

- http://
- http://www.pkc.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000672287

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672287. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000672287.json.