---
title: "NSSCOVID-19 - 273a Contact Tracing Licences"
ocid: "ocds-r6ebe6-0000672614"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672614"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000672614.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000672614.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2021-11-04"
---

# NSSCOVID-19 - 273a Contact Tracing Licences

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000672614

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## Summary

The procurement process involves the Common Services Agency, also known as NHS National Services Scotland (NSS), based in Edinburgh, UK, as the buying organisation. The title of this tender is "NSSCOVID-19 - 273a Contact Tracing Licences," focusing on the health industry to support contact tracing efforts amid the COVID-19 pandemic. The process is currently at the Award stage, with the contract signed on 1st October 2021. The procurement was conducted using a limited method without prior publication of a call for competition, aimed at acquiring additional software licences to ensure continuous service delivery in Scotland amid urgent demands.

This tender presents a significant opportunity for businesses within the software and health services sectors, particularly those skilled in delivering IT solutions for public health initiatives. Companies that specialise in software development, particularly those with experience in case management systems or similar services, would be well-suited to compete. Engaging in such contracts not only aids in securing new business but also enhances a company's reputation within the public sector, especially during a critical period of public health crisis response.

## Notice

The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within a period of 4 weeks in-house building on the NSS's existing ServiceNow platform. 1500 licences were originally procured under contract award notice NSSCOVID-19 -228, with additional licenses subsequently procured due to the to the increase in +ve cases in Scotland and therefore the increase in contact tracers deployed to support this.We are currently licensed for 3100. Following the true-up at annual contract renewal time, it is identified that 3810 licences would be required due to the increase in +ve cases in Scotland.

### Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(b) of the Public Contracts (Scotland) Regulations 2015.

### Procurement Information

Additional software licences required to deliver continuity of essential service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432050 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Oct 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,563,030 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Nov 2021 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432050

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV432050
  NSSCOVID-19 - 273a Contact Tracing Licences - The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within a period of 4 weeks in-house building on the NSS's existing ServiceNow platform. 1500 licences were originally procured under contract award notice NSSCOVID-19 -228, with additional licenses subsequently procured due to the to the increase in +ve cases in Scotland and therefore the increase in contact tracers deployed to support this.We are currently licensed for 3100. Following the true-up at annual contract renewal time, it is identified that 3810 licences would be required due to the increase in +ve cases in Scotland.

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000672614

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672614. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000672614.json.