---
title: "Telephony and Communication Services Dynamic Purchasing System"
ocid: "ocds-r6ebe6-0000672959"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672959"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000672959.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000672959.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "SCOTTISH GOVERNMENT"
published: "2022-02-17"
---

# Telephony and Communication Services Dynamic Purchasing System

Buyer: SCOTTISH GOVERNMENT  
Current stage: Tender  
OCID: ocds-r6ebe6-0000672959

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## Summary

The Scottish Government is initiating a tender for a "Telephony and Communication Services Dynamic Purchasing System" (DPS) aimed at supporting public sector communication needs across various organisations in Scotland. The procurement stage is currently active, with submissions open until 28 March 2025. Located in Glasgow, this procurement falls under the General Public Services category and has an estimated value of £12 million. Prospective suppliers must demonstrate relevant experience and provide comprehensive case studies to qualify for their chosen lots within the DPS, which consists of two main areas: Telephony and Communication Services and Enterprise Bundled Services.

This tender presents a significant opportunity for businesses specialising in telecommunication services, IT solutions, and bundled enterprise services. Companies with expertise in voice calls infrastructure, broadband solutions, cloud services, and integrated communication technologies will find this procurement particularly relevant. The requirements for prior experience and specific case study submissions create a competitive environment where established service providers can leverage their capabilities while new entrants can position themselves by collaborating with experienced firms. Engaging in this tender can foster growth and establish long-term contracts with various public bodies throughout Scotland.

## Notice

The Authority is establishing a collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services. The DPS will comprise of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled Services

### Lot Information

Telephony and Communication Services

Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria, detailed within this Contract Notice, to be established on the DPS. Due to the wide and diverse nature of this lot, it is not possible to list all the types of services envisaged. However, some examples (non-exhaustive list) include; Provision of voice calls services & infrastructure, electronic billing services, broadband provision & services, Direct Dial-In (DDI) provision, traditional telephony including line rental including, telephony as a service, Public Switched Telephony Network (PSTN), Integrated Services Digital Network (ISDN), migration management support, paging services, non-geographic numbers, Directory Enquiries, Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) trunks, point to point circuits, provision of Internet Protocol (IP) telephony, telephony software services, provision of telephony through a hosted or cloud based solution, call centre/contact centre, maintenance and support services, messaging services, unified communications, Intelligent Voice Response (IVR), automated call distribution, audio conferencing, web conferencing, video conferencing, webcasting, wi-fi services. Suppliers must have at least 12 months experience delivering the types of services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot. A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland within Public Contracts Scotland - Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded. Suppliers can apply for either or both lots. Suppliers should be aware there is not a requirement to provide all services within this lot, applications can be submitted for discrete elements of the services.. Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: An initial period of 36 months with an option for an additional 12 months

Enterprise Bundled Services

Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria detailed within this Contract Notice to be established on the DPS. The scope of this lot will include all services as detailed within Lot 1 and will also include mobile voice and data services. This lot will provide a one stop shop for organisations who wish to purchase all their telephony and communication solutions through a single procurement exercise. Mobile voice and data services can be procured via this lot but only as part of wider services from Lot 1 and cannot be procured as a standalone requirement. Suppliers must have at least 12 months experience delivering the services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please note that suppliers are required to demonstrate case study evidence of providing bundled services. This evidence should include mobile voice and data services in addition to some, or all, of the services within Lot 1 as single project/procurement. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot. A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland document within Public Contracts Scotland - Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded. Suppliers can apply for either or both lots.. Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: An initial period of 36 months with an option for an additional 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB441070 |
| Notice type | OJEU - F2 - Contract Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2022 |
| Submission deadline | 28 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | March 2026 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 31712112 - SIM cards
- 32250000 - Mobile telephones
- 32252000 - GSM telephones
- 32252100 - Hands-free mobile telephones
- 32321200 - Audio-visual equipment
- 32342100 - Headphones
- 32342200 - Earphones
- 32342440 - Voice-mail system
- 32344100 - Portable receivers for calling and paging
- 32351000 - Accessories for sound and video equipment
- 32400000 - Networks
- 32410000 - Local area network
- 32420000 - Network equipment
- 32430000 - Wide area network
- 32500000 - Telecommunications equipment and supplies
- 32510000 - Wireless telecommunications system
- 32520000 - Telecommunications cable and equipment
- 32530000 - Satellite-related communications equipment
- 32540000 - Switchboards
- 32550000 - Telephone equipment
- 45314200 - Installation of telephone lines
- 48200000 - Networking, Internet and intranet software package
- 48214000 - Network operating system software package
- 48219100 - Gateway software package
- 48219500 - Switch or router software package
- 48219700 - Communications server software package
- 48219800 - Bridge software package
- 48314000 - Voice recognition software package
- 48316000 - Presentation software package
- 48500000 - Communication and multimedia software package
- 48510000 - Communication software package
- 48821000 - Network servers
- 48900000 - Miscellaneous software package and computer systems
- 50312300 - Maintenance and repair of data network equipment
- 50330000 - Maintenance services of telecommunications equipment
- 51300000 - Installation services of communications equipment
- 51340000 - Installation services of line telephony equipment
- 64200000 - Telecommunications services
- 64212000 - Mobile-telephone services
- 64213000 - Shared-business telephone network services
- 64214000 - Dedicated-business telephone network services
- 64214200 - Telephone switchboard services
- 64214400 - Communication land-line rental
- 64215000 - IP telephone services
- 64216000 - Electronic message and information services
- 64222000 - Teleworking services
- 64223000 - Paging services
- 64224000 - Teleconferencing services
- 64226000 - Telematics services
- 64227000 - Integrated telecommunications services
- 71316000 - Telecommunication consultancy services
- 72315000 - Data network management and support services
- 72710000 - Local area network services
- 72720000 - Wide area network services
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 17 Feb 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB441070

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB441070
  Telephony and Communication Services Dynamic Purchasing System - The Authority is establishing a collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services. The DPS will comprise of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled Services

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
- http://www.scotland.gov.uk
- http://www.scotland.gov.uk/Topics/Government/public-bodies/about/Bodies
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000672959
- https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
- https://www.gov.scot/publications/public-procurement-governance/
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000672959. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000672959.json.