---
title: "Telephony Services"
ocid: "ocds-r6ebe6-0000673066"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000673066"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000673066.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000673066.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ABERTAY HOUSING ASSOCIATION LTD"
published: "2022-02-01"
---

# Telephony Services

Buyer: ABERTAY HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000673066

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000673066.json)

## Summary

Abertay Housing Association Ltd, located in Dundee, is currently engaged in the procurement process for "Telephony Services," which entails the provision of landlines, maintenance, and monitoring services. This open procurement is in the active stage, with the tender deadline set for 9 December 2021. Services are expected to commence on 21 March 2022 and continue until 20 March 2024, with a potential extension for an additional two years. The associated budget for this project amounts to £30,000.

This tender presents significant opportunities for SMEs and businesses specialising in telecommunication services, maintenance, and related technology solutions. Companies with expertise in supplying landlines, call monitoring software, and operational integration with systems like Avaya IP500 would be particularly well-suited to compete. The comprehensive range of services requested indicates an inclination towards technically proficient vendors who can provide robust solutions tailored to the needs of the Abertay Housing Association.

## Notice

Telephony services including landlines, maintenance and monnitoring service

### Lot Information

Lot 1

The proposal should be for services commencing on 21 March 2022 and finishing on 20 March 2024 with a possible extension for a further two years and include the following: 1. Landlines Lines which are detailed in the attached spreadsheet including: - 19 analogue line rental - 4 of these also require ADSL and 2 require FTTC - 1 is a PSTN line - 1 is a business line with broadband - 9 require level 2.5 care, 5 require level 4 care and the remainder require level 1 care - One number has 10 SIP channels which support 43 DDI numbers including 2 Streamline lines - One line is required for the Voice Mail Auto attendant - 7 VOIP numbers - Current phone numbers to be maintained - A full maintenance package to be provided on all lines, including public holiday and out of hours cover. Our current phone system runs on an Avaya IP500 CCU. Suppliers should confirm that this system is suitable or, if not, suggest alternatives including costings. 2. Monitoring Call monitoring software should be able to: - Monitor up to ten agents - Record the number of calls - Record the number of lost calls (with the ability to set a time threshold below which it is not counted as a call) - Record the number of agents logged on and what their 'status' was at any given time - Record answer times (Minimum, maximum and average and number answered within target) - Further investigate any of the above, should the need arise - Format this data in a presentable way for the purposes of tracking trends (e.g. graphs, pie charts etc) easily - ideally without having to, but still being able to, export the data into excel and manipulate it as required. - Readily review historical call data for the purpose of tracking trends - Manager to be able to monitor performance and answer calls as agent at the same time. - Agents to select a variety of statuses depending on their delegated task and to be able to create bespoke status settings to allow agents statuses to be reviewed. The ability to set each status with different call receiving priorities. Service and training should be available during the Association's opening hours as set out in the background section. The Association does not currently record calls and has no immediate plans to introduce this. The Association would however want this functionality to be available.

Renewal: For further two years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB439279 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2022 |
| Submission deadline | 9 Dec 2021 |
| Future notice date | Not specified |
| Award date | 11 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Depending on whether the extension is used, this will next be published in autumn 2023 or autumn 2025 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | £30,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERTAY HOUSING ASSOCIATION LTD |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD4 9HE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | North East |
| Westminster constituency | Arbroath and Broughty Ferry |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXCHANGE COMMUNICATIONS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64214000 - Dedicated-business telephone network services

## Release History

- 1 Feb 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB439279
- 23 Nov 2021 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV433727

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV433727&idx=1
  23rd November 2021 - Cover Letter
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV433727&idx=2
  23rd November 2021 - Contract Brief
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV433727&idx=3
  23rd November 2021 - Landlines
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV433727&idx=4
  23rd November 2021 - Standard Conditions
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV433727
  Telephony Services - Telephony services including landlines, maintenance and monnitoring service
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB439279
  Telephony Services - Telephony services including landlines, maintenance and monnitoring service

## Notice URLs

- http://
- http://www.abertayha.co.uk
- http://www.publiccontractsscotland.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000673066

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000673066. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000673066.json.