---
title: "Provision of Telecare Calls Handling Service"
ocid: "ocds-r6ebe6-0000673901"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000673901"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000673901.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000673901.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ORKNEY ISLANDS COUNCIL"
published: "2022-06-16"
---

# Provision of Telecare Calls Handling Service

Buyer: ORKNEY ISLANDS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000673901

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000673901)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000673901.json)

## Summary

The procurement process for the "Provision of Telecare Calls Handling Service" is being conducted by the Orkney Islands Council, located in Kirkwall, UK. This service falls under the category of general public services and is aimed at providing Telecare support to service users across Orkney. The tender is currently in the award stage following its completion on 21st March 2022. The contract value is £72,543.75. Businesses who are interested in this opportunity should note that the procurement method employed is an open procedure, enabling broad participation.

This tender presents significant opportunities for businesses specialising in care services, telecommunications, and support technology, particularly those capable of facilitating Telecare services. Companies of all sizes, particularly those with experience in providing such services, are encouraged to consider bidding. The potential for ongoing contracts, including possible extensions, makes this a strategic opportunity for suppliers looking to expand their portfolio within the local government sector.

## Notice

Provision of Telecare Calls handling service to Orkney Islands Council's service users.

### Lot Information

Lot 1

Provision of a Telecare Calls handling service to all Orkney Islands Council's service users assessed as requiring and provided with telecare services under the Authority's defined criteria and others identified by the Authority who may require more personalised equipment to allow them to remain in their own homes.

Renewal: 2 x 12 month extensions available following the end of the initial period (1/3/2022 - 28/02/2025).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451449 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2022 |
| Submission deadline | 7 Jan 2022 |
| Future notice date | Not specified |
| Award date | 21 Mar 2022 |
| Contract period | 1 Mar 2022 - 28 Feb 2025 |
| Recurrence | November 2026 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | £75,000 |
| Awards value | Not specified |
| Contracts value | £72,543 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORKNEY ISLANDS COUNCIL |
| Locality | KIRKWALL |
| Post town | Kirkwall |
| Postcode | KW15 1NY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Orkney Islands |
| Electoral ward | Kirkwall East |
| Westminster constituency | Orkney and Shetland |
| Delivery location | TLM65 Orkney Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79512000 - Call centre
- 85140000 - Miscellaneous health services

## Release History

- 16 Jun 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451449
- 16 Nov 2021 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV433109

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV433109&idx=1
  16th November 2021 - ITT Telecare Calls Handling Services
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV433109&idx=2
  16th November 2021 - Appendix 1 - Compliance Statement
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV433109
  Provision of Telecare Calls Handling Service - Provision of Telecare Calls handling service to Orkney Islands Council's service users.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451449
  Provision of Telecare Calls Handling Service - Provision of Telecare Calls handling service to Orkney Islands Council's service users.

## Notice URLs

- http://
- http://www.orkney.gov.uk
- http://www.orkney.gov.ukhttps://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00369
- http://www.orkneyharbours.com
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000673901
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00369

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000673901. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000673901.json.