---
title: "Award of Support and Maintenance of Customer Service Platform"
ocid: "ocds-r6ebe6-0000674131"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000674131"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000674131.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000674131.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "TAYSIDE PROCUREMENT CONSORTIUM"
published: "2022-02-08"
---

# Award of Support and Maintenance of Customer Service Platform

Buyer: TAYSIDE PROCUREMENT CONSORTIUM  
Current stage: Award  
OCID: ocds-r6ebe6-0000674131

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## Summary

The procurement process outlined involves the award of the "Support and Maintenance of Customer Service Platform" contract by the Tayside Procurement Consortium, which represents Angus Council, Dundee City Council, and Perth & Kinross Council. This contract falls under the services category, specifically focusing on IT services such as consulting and software development. The contract was awarded on 20th January 2022, and its duration is set to conclude by 30th November 2023. The total contract value amounts to £595,056.03, which includes an option for a one-year extension.

This tender presents excellent opportunities for businesses specialising in IT services, software development, and related consulting. Companies capable of providing robust customer service platform support and maintenance will find themselves well-positioned to compete. With a focus on delivering comprehensive IT solutions, businesses that can demonstrate innovation and reliability in their service offerings are particularly suited to engage in this procurement process and expand their market presence within the public sector.

## Notice

Support and Maintenance of Customer Service Platform for Angus Council, Dundee City Council and Perth & Kinross Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440018 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £595,056 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TAYSIDE PROCUREMENT CONSORTIUM |
| Additional buyers | ABERDEEN CITY COUNCIL; ANGUS COUNCIL; CLACKMANNANSHIRE COUNCIL; COMHAIRLE NAN EILEAN SIAR; CROWN OFFICE AND PROCURATOR FISCAL SERVICE; EDUCATION SCOTLAND; FIFE COUNCIL; FORESTRY AND LAND SCOTLAND; NHS AYRSHIRE & ARRAN; NHS GREATER GLASGOW AND CLYDE; NORTH LANARKSHIRE COUNCIL; PERTH & KINROSS COUNCIL; PUBLIC HEALTH SCOTLAND; REDRESS SCOTLAND; REGISTERS OF SCOTLAND; SCOTTISH ENTERPRISE; SCOTTISH FORESTRY; SCOTTISH GOVERNMENT; SCOTTISH HOUSING REGULATOR; SCOTTISH POLICE AUTHORITY; SKILLS DEVELOPMENT SCOTLAND CO. LIMITED; SOCIAL CARE AND SOCIAL WORK IMPROVEMENT SCOTLAND (CARE INSPECTORATE); THE CITY OF EDINBURGH COUNCIL; THE JAMES HUTTON INSTITUTE; TRANSPORT SCOTLAND; UNIVERSITY OF DUNDEE |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB16 5GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Angus |
| Electoral ward | Forfar and District |
| Westminster constituency | Angus and Perthshire Glens |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 88 |
| Supplier names | ABB LTD, TURBOCHARGING; ABPMER; AECOM; AGILENT TECHNOLOGIES; ALLISON & STIVEN; ALLPLAY IRELAND; AMD CONTRACT SERVICES; ANDREW SHEPHERD CONSTRUCTION; ASA RECRUITMENT; ASA RECRUITMENT (QUICK QUOTES; BAKKER SLIEDRECHT ELECTRO INDUSTRIE; BORDER SIGNS & GRAPHICS; BOXXE; CDW; CRAIGFORTH CONSULTANCY AND RESEARCH; CUSTOM LABORATORY PRODUCTS; DMG FLOORCARE; DTA ECOLOGY; DTN; DUNCAN WEMYSS; EDEN UK CLINICAL SERVICES; EKOS; ELEVATOR; ELITE TRAINING AND CONSULTANCY (SCOTLAND; EMERGYA; ERM; FISHER SCIENTIFIC; G W AXUP; GAMMIES GROUNDCARE; GENEWIZ; GRANICUS-FIRMSTEP; GTR CONTRACTS; HARVEY NASH; HAYS HYDRAULICS & MECHANICAL SERVICES; HENDERSON LOGGIE; HP; HYDROCABLE SYSTEMS; IAIN; JACKSON TRAWLS; JASCO APPLIED SCIENCES; JML CONTRACTS; KICK ICT GROUP; KILO MARINE ELECTRONICS; KOMPAN SCOTLAND; LOCOGEN; LORIEN; LORIEN RESOURCING; LYON EQUIPMENT; M&H TREE SERVICES; MACARTNEY; MACKAY MARINE SERVICES; MAN TRUCK & BUS; MCKINLAY CONSULTING; ME PRODUCTION; MECHATECH SYSTEMS; MGB PLASTICS; MIND OF MY OWN; MOTT MACDONALD; MP GROUP; MURRAY FORESTRY; NICKI SOUTER ASSOCIATES; OCEAN SONICS; PERTEMPS RECRUITMENT PARTNERSHIP; RAEBURNFARQUHARBOWEN; RCA GARAGE SERVICES; RICARDO-AEA; SAFESHOT FIREARMS & TRAINING; SCOTT YOUNG AND SONS; SCREENMEDIA; SHETLAND COMPOSITES; SPEAKEASY PRODUCTIONS; SRUC; STM ENGINEERING; STORM EVIRONMENTAL; STORM ID; SULZER ROTATING EQUIPMENT SERVICES; SUNBURST SENSORS; SWANTON SKETCHES; SYNAPTIK; TAY TAXIS; THE DIFFLEY PARTNERSHIP; THE MATHWORKS; THYBOROEN SKIBSSMEDIE; TRANTER; USER VISION; VENESKY BROWN; VENESKY-BROWN RECRUITMENT; VULKAN INDUSTRIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72500000 - Computer-related services

## Release History

- 8 Feb 2022 at 08:59 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440018

## Notice URLs

- http://https://forestryandland.gov.scot
- http://https://www.cne-siar.gov.uk
- http://www.aberdeencity.gov.uk
- http://www.angus.gov.uk/
- http://www.careinspectorate.gov.scot
- http://www.clacks.gov.uk/business/corporateprocurementprocess/
- http://www.copfs.gov.uk/
- http://www.dundee.ac.uk
- http://www.edinburgh.gov.uk
- http://www.educationscotland.gov.uk/
- http://www.fife.gov.uk
- http://www.hutton.ac.uk
- http://www.nhsaaa.net
- http://www.northlanarkshire.gov.uk
- http://www.pkc.gov.uk
- http://www.ros.gov.uk
- http://www.scotland.gov.uk
- http://www.scottish-enterprise.com/
- http://www.scottishhousingregulator.gov.uk
- http://www.spa.police.uk
- http://www.taysideprocurement.gov.uk
- http://www.transport.gov.scot
- https://www.nhsggc.org.uk/about-us/procurement/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000674131. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000674131.json.