---
title: "The Provision of Revenues and Benefits Processing"
ocid: "ocds-r6ebe6-0000675197"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000675197"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000675197.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000675197.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GLASGOW CITY COUNCIL"
published: "2021-12-16"
---

# The Provision of Revenues and Benefits Processing

Buyer: GLASGOW CITY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000675197

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## Summary

Glasgow City Council recently completed a procurement process titled "The Provision of Revenues and Benefits Processing" aimed at addressing the backlog caused by the Covid-19 pandemic. The contract, valued at £163,875, involves processing approximately 10,000 council tax and housing benefit cases within three months. This open procurement method targeted service providers in the economic and local authority sectors, with relevant activities centring on Glasgow, UK.

This tender presents a significant opportunity for businesses specialising in processing services, particularly those with experience in handling governmental revenue and benefit systems. Companies that can efficiently manage high volumes of administrative work and possess the capability to support local authorities during peak workloads would be well-suited to competently participate. The tender specifically invites suppliers equipped to address and resolve urgent processing needs, allowing them to capitalise on both public sector contracts and the growing demand for rapid service delivery.

## Notice

The Covid-19 pandemic directly impacted CBS Revenues and Benefits resources. An unforeseen spike in overall workload was subsequently created, resulting in a significant increase in the volume of work outstanding. Delays in processing council tax and benefits can result in incorrect bills being issued to customers and delays in benefits payments being received. Given the immediate need to clear the backlog of records, external support is being sought to support processing of the outstanding workload. It was identified that the required support had to be capable of clearing 10,000 council tax processes and 10,000 housing benefit (HB) and council tax reduction (CTR) processes over a period of approximately 3 months Anticipated activities include but are not limited to the following: Council tax change of address processing Council tax exemption and discount processing HB/CTR new claims application processing HB/CTR change of circumstance processing

### Lot Information

Lot 1

The Covid-19 pandemic directly impacted CBS Revenues and Benefits resources. An unforeseen spike in overall workload was subsequently created, resulting in a significant increase in the volume of work outstanding. Delays in processing council tax and benefits can result in incorrect bills being issued to customers and delays in benefits payments being received. Given the immediate need to clear the backlog of records, external support is being sought to support processing of the outstanding workload. It was identified that the required support had to be capable of clearing 10,000 council tax processes and 10,000 housing benefit (HB) and council tax reduction (CTR) processes over a period of approximately 3 months. Anticipated activities include but are not limited to the following: Council tax change of address processing Council tax exemption and discount processing HB/CTR new claims application processing HB/CTR change of circumstance processing

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435937 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Oct 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £163,875 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLASGOW CITY COUNCIL |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G1 4EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66170000 - Financial consultancy, financial transaction processing and clearing-house services

## Release History

- 16 Dec 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435937

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435937
  The Provision of Revenues and Benefits Processing - The Covid-19 pandemic directly impacted CBS Revenues and Benefits resources. An unforeseen spike in overall workload was subsequently created, resulting in a significant increase in the volume of work outstanding. Delays in processing council tax and benefits can result in incorrect bills being issued to customers and delays in benefits payments being received. Given the immediate need to clear the backlog of records, external support is being sought to support processing of the outstanding workload. It was identified that the required support had to be capable of clearing 10,000 council tax processes and 10,000 housing benefit (HB) and council tax reduction (CTR) processes over a period of approximately 3 months Anticipated activities include but are not limited to the following: Council tax change of address processing Council tax exemption and discount processing HB/CTR new claims application processing HB/CTR change of circumstance processing

## Notice URLs

- http://
- http://www.glasgow.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000675197
- https://www.scotcourts.gov.uk/the-courts/court-locations/glasgow-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000675197. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000675197.json.