---
title: "P21-012 Contact Centre Software Call Off from CCS GCloud 12"
ocid: "ocds-r6ebe6-0000676178"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676178"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000676178.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000676178.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SKILLS DEVELOPMENT SCOTLAND CO. LIMITED"
published: "2021-12-07"
---

# P21-012 Contact Centre Software Call Off from CCS GCloud 12

Buyer: SKILLS DEVELOPMENT SCOTLAND CO. LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000676178

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676178)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000676178.json)

## Summary

The procurement process involves a Call Off Contract for Contact Centre Software, initiated by Skills Development Scotland Co. Limited, located in Glasgow, UK. This tender falls under the goods category and is linked to the Crown Commercial Services GCloud 12 framework. The contract, awarded to 8x8 UK (t/a 8x8), has a total value of £578,510 and was formally signed on 1st December 2021. This contract is set for a duration of two years with potential extensions, providing essential ICT services across various agencies, including Scottish Enterprise and the South of Scotland Enterprise Agency.

This opportunity is well-suited for businesses specialising in technology solutions and software services, particularly those with expertise in contact centre applications. The competitive procurement method employed here, being open, encourages diverse bids, although only one bid was received for this particular contract by a large-scale supplier. Companies looking to scale their operations or expand into public sector collaborations should consider engaging in similar tenders, as they present significant avenues for growth in the IT service provider market.

## Notice

This Call Off Contract is for Contact Centre Software for SDS EIS, SE SFRS and SDS Contact Centre.

### Lot Information

Lot 1

This is a Call Off Contract award notice for a Call Off Contract awarded under the Crown Commercial Services GCloud 12 agreement. This Call Off Contract is for three tenancies procured by SDS as the contracting authority, as follows: 1. EIS - this tenancy is used by SDS Enterprise Information Services (EIS). EIS is part of SDS and is responsible for providing Information and Communications Technology (ICT) services to around 3600 colleagues across SDS and our partner organisations; Scottish Enterprise, Highlands and Islands Enterprise, and the new South of Scotland Enterprise Agency. 2. SE EFRS - as part of the EIS service, SDS procure the contact centre software on behalf of Scottish Enterprise for use in the SE EFRS service. 3. SDS Customer Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC434975 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Dec 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £578,510 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SKILLS DEVELOPMENT SCOTLAND CO. LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 UK (T/A 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Dec 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC434975

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC434975
  P21-012 Contact Centre Software Call Off from CCS GCloud 12 - This Call Off Contract is for Contact Centre Software for SDS EIS, SE SFRS and SDS Contact Centre.

## Notice URLs

- http://
- http://www.skillsdevelopmentscotland.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000676178

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676178. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000676178.json.