---
title: "Patient/Carer Feedback Service Website"
ocid: "ocds-r6ebe6-0000676273"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676273"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000676273.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000676273.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY, COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND, (“NSS”)"
published: "2022-04-01"
---

# Patient/Carer Feedback Service Website

Buyer: THE COMMON SERVICES AGENCY, COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND, (“NSS”)  
Current stage: Award  
OCID: ocds-r6ebe6-0000676273

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676273)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000676273.json)

## Summary

The procurement process for the "Patient/Carer Feedback Service Website" is led by The Common Services Agency, also known as NHS National Services Scotland (NSS). This contract, categorised under the health industry, is aimed at delivering a technology solution for a patient and carer feedback website intended for NHS Scotland. The current stage of procurement is the Award phase, with a total value of £800,000 over a four-year term, which may extend by an additional £100,000 for pilot programmes. The contract was signed on 1st April 2022 and the services will be delivered in Scotland.

This tender presents significant opportunities for technology and service providers, particularly those specialising in health services, digital solutions, and user engagement platforms. Businesses that can deliver high-quality website development, data management, and support services will be well-suited to compete. With the focus on fair work practices and the ability to engage with multiple NHS Boards, winning this contract could enhance a company's profile and capabilities within the public health sector.

## Notice

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

### Lot Information

Lot 1

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland. The requirement is for a website that enables people to post their experiences of receiving health and care services publicly online. Although anonymous, the site should record where the person is based (by postcode) and what service they are offering feedback about. The feedback will then be sent by the Service Provider to the appropriate healthcare service manager or clinician for a response or responses, which will be published online alongside the original post. The system will enable any resulting dialogue to be posted online in order to share learning and facilitate improvement. The service provider will be expected to provide training and support to organisations, throughout the contract, to encourage best use of feedback i improvement to services. The service will be available to all NHS Territorial Boards and certain Special Boards in Scotland and should include provision to allow other health and social care providers to become registered responders. The site shall record whether each story is posted by a patient, service user, parent/guardian, family member, carer, member of staff, or someone posting on behalf of a patient or carer, and this information shall be made available in reports to registered organisations.. The budget for the specification is 800000 GBP over a 4 year term. However, the value may increase by up to 100000 GBP for extension pilot programmes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR445037 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2022 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | 1 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | £900,000 |
| Awards value | Not specified |
| Contracts value | £800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY, COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND, (“NSS”) |
| Additional buyers | NATIONAL PROCUREMENT, NHS SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARE OPINION (SCOTLAND |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Apr 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR445037
- 10 Dec 2021 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435464

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435464
  Patient/Carer Feedback Service Website - NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR445037
  Patient/Carer Feedback Service Website - NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000676273
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676273. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000676273.json.