---
title: "Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)"
ocid: "ocds-r6ebe6-0000676520"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676520"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000676520.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000676520.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2021-12-08"
---

# Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000676520

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676520)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000676520.json)

## Summary

The procurement process involves the Common Services Agency, commonly known as NHS National Services Scotland (NSS), which is situated in Edinburgh, UK. The tender, titled "Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)," is currently in the Award stage, having been signed on 26th August 2021, with a contract value of £10,800,000. The procurement was conducted via an open procedure in the services category, specifically focusing on health-related call centre services.

This tender presents significant opportunities for businesses looking to expand in the health services sector, especially those possessing expertise in call centre operations and customer service delivery. Companies, particularly large-scale service providers like Pursuit Marketing Ltd, that can demonstrate experience in managing high-capacity call centre frameworks would be well-positioned to compete for similar future contracts. This is a chance for businesses to engage with a vital public health authority, potentially leading to long-term partnerships in the public sector.

## Notice

Mini Competition for NSS National Contact Centre (NCC)

### Lot Information

Lot 1

The Common Services Agency (more commonly known as National Services Scotland) (NSS) are putting in place a call off from the Additional Call Centre Services Capacity Framework Agreement for the NSS National Contact Centre (NCC).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435219 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Dec 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Aug 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £10,800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PURSUIT MARKETING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 8 Dec 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435219

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435219
  Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC) - Mini Competition for NSS National Contact Centre (NCC)

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000676520

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000676520. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000676520.json.