--- title: "Client Interaction Portal" ocid: "ocds-r6ebe6-0000677183" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000677183" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000677183.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000677183.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "SCOTTISH GOVERNMENT" published: "2021-12-15" --- # Client Interaction Portal Buyer: SCOTTISH GOVERNMENT Current stage: Planning OCID: ocds-r6ebe6-0000677183 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000677183) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000677183.json) ## Summary The Scottish Government is initiating a procurement process for the "Client Interaction Portal," aimed at delivering an online channel for client benefit applications related to the Scottish Carer’s Assistance (SCA). This service contract falls within the general public services category and will be located in Glasgow, UK. Currently in the planning stage, the procurement is designed to gather insights and feedback from the market. Key dates include a deadline for submitting questions by 12 noon on 12 January 2022 and RFI responses due by 12 noon on 17 January 2022. This tender presents significant opportunities for businesses involved in technology and digital service development, especially those offering system selection and third-party development capabilities. Companies specialising in online application systems and user experience design will be particularly well-suited to compete. By engaging with this process, businesses can position themselves to contribute to the delivery of vital public services, potentially expanding their portfolios within the public sector. ## Notice A new benefit - SCA (Scottish Carer's Assistance) - is to be delivered by Social Security Scotland. A key requirement of SCA is the delivery of an online-channel for client benefit applications and associated processes. This channel may also be used for other planned or future benefits which require a digital application channel. The online channel solution will require system selection and 3rd party development. The the attached documentation contains high-level requirements for both online-channels. The request is to estimate for the delivery (design, develop, test) of the online-channels. ### Lot Information Lot 1 The proposed procurement seeks information from the market on the delivery of a client interaction portal for a new benefit. Responses to this request will be used to support our delivery strategy. All information provided will be used for analysis and research purposes only. Respondents to this Request for Information (RFI) are asked to provide; feedback on our proposed delivery approach, insight in to resource days and potential community benefit offerings and highlight any risks/ issues. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435860 | | Notice type | PCS Notice - Website Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Dec 2021 | | Submission deadline | Not specified | | Future notice date | 14 Feb 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 8EA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72200000 - Software programming and consultancy services - 72212100 - Industry specific software development services ## Release History - 15 Dec 2021 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435860 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC435860&idx=3 14th January 2022 - Update to Supplier questions and Answers - January 2022 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC435860&idx=2 10th January 2022 - Client Interaction - response to submitted questions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC435860&idx=1 15th December 2021 - Client Interaction Portal - RFI - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435860 Client Interaction Portal - A new benefit - SCA (Scottish Carer's Assistance) - is to be delivered by Social Security Scotland. A key requirement of SCA is the delivery of an online-channel for client benefit applications and associated processes. This channel may also be used for other planned or future benefits which require a digital application channel. The online channel solution will require system selection and 3rd party development. The the attached documentation contains high-level requirements for both online-channels. The request is to estimate for the delivery (design, develop, test) of the online-channels. ## Notice URLs - http:// - http://www.scotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000677183 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=677183 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000677183. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000677183.json.