---
title: "Voice of Customer Software System"
ocid: "ocds-r6ebe6-0000677921"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000677921"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000677921.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000677921.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE WHEATLEY HOUSING GROUP LIMITED"
published: "2021-12-21"
---

# Voice of Customer Software System

Buyer: THE WHEATLEY HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000677921

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000677921.json)

## Summary

The Wheatley Housing Group Limited has completed a tender process for a "Voice of Customer Software System" aimed at enhancing communication and feedback capture from their customers. This procurement falls under the services category within the housing and community amenities industry and was conducted using a selective procurement method under a restricted procedure. The award date arrived on 20 December 2021, with the contract value set at £547,212. The project is focused on servicing Central and South West Scotland.

This tender presents significant growth opportunities for software companies, particularly those with expertise in customer feedback systems, data analytics, and integration with existing software services. Small and medium enterprises (SMEs) that can deliver innovative solutions for customer engagement and real-time data processing would be well-suited to compete in future tenders with similar requirements from public sector organisations like the Wheatley Housing Group.

## Notice

Wheatley Housing Group required a software solution to proactively communicate and feedback capture information from our customers. This information can be used to present key insights and trends, based on our performance.

### Lot Information

Lot 1

Wheatley Group would like a Voice of the Customer program that will help them with the following: -All survey/feedback data in one place so that analysis across the board is easy and accessible, both group wide and in each business unit. -Integration with other software services. -To cover the full rental journey. -Actionable data/insights generated throughout the journey. -Ability to close the loop on mass. -Have real time access to feedback. -Reduce issues residents/customers have becoming formal complaints. -Monitor new services. -Measurement of the performance according to the Wheatley Group performance framework. -Turn negative experiences into positive ones. -To be able to link feedback to specific transactions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC436375 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £547,212 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE WHEATLEY HOUSING GROUP LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G1 1HL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UPLAND SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 21 Dec 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC436375

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC436375
  Voice of Customer Software System - Wheatley Housing Group required a software solution to proactively communicate and feedback capture information from our customers. This information can be used to present key insights and trends, based on our performance.

## Notice URLs

- http://
- http://www.wheatley-group.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000677921
- https://www.scotcourts.gov.uk/the-courts/court-locations/glasgow-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000677921. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000677921.json.