---
title: "Unified Communications and Contact Platform"
ocid: "ocds-r6ebe6-0000679779"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000679779"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000679779.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000679779.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2022-01-17"
---

# Unified Communications and Contact Platform

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000679779

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000679779)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000679779.json)

## Summary

The Scottish Police Authority is conducting a procurement process titled "Unified Communications and Contact Platform" aimed at providing a new communications system to replace existing telephony and contact platforms for Police Scotland. This tender falls under the goods category, specifically targeting the public order and safety sector. The procurement method employed is an open procedure, and the contract has been awarded, with Cinos Limited confirmed as the sole supplier. The contract, valued at £21,945,566, was signed on 12 January 2022. 

This opportunity presents a significant avenue for businesses specialising in communications technology, software, and IT services, particularly those capable of delivering comprehensive solutions that include hardware, software licensing, hosting, training, and ongoing support. Given the specified needs for continuous improvement and the potential for contract extensions, companies that can demonstrate innovation and adaptability in technology solutions would be particularly well-positioned to compete in future opportunities stemming from this contract.

## Notice

Provision of a Unified Communications and Contact Platform to replace existing telephony systems, contact platforms, workforce optimisation, call recording solutions and analytics for Police Scotland.

### Lot Information

Lot 1

Provision of a Unified Communications and Contact Platform (UCCP) to replace existing telephony systems, contact platforms, workforce optimisation, call recording solutions and analytics for Police Scotland. This contract includes all goods and services needed to deliver the UCCP solution including all necessary Software & Licensing, Hardware, Hosting, Professional Services, Training, Call Package & Rental and Support & Maintenance.

Options: The contract is being awarded for an initial five year period and includes options to extend for a further two additional one year periods. The cost of these additional extensions has been included in the total contract value published in the Award Notice. The contract includes a Continuous Improvement Schedule to allow the procurement of additional goods and services which offer ongoing improvements to the operational solution and to cater for the emergence of new and evolving technologies which could enhance the UCCP solution and/or the provision of the Services. Any such changes will be progressed through the Contract Variation process in accordance with Regulation 72 of the Public Contract (Scotland) Regulations 2015.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN437854 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £21,945,566 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CINOS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32522000 - Telecommunications equipment
- 32524000 - Telecommunications system
- 48000000 - Software package and information systems

## Release History

- 17 Jan 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN437854

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN437854
  Unified Communications and Contact Platform - Provision of a Unified Communications and Contact Platform to replace existing telephony systems, contact platforms, workforce optimisation, call recording solutions and analytics for Police Scotland.

## Notice URLs

- http://
- http://www.cinos.net
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000679779
- https://www.scotcourts.gov.uk/the-courts/sheriff-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000679779. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000679779.json.