---
title: "Case 487142"
ocid: "ocds-r6ebe6-0000680825"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000680825"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000680825.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000680825.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2022-07-26"
---

# Case 487142

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000680825

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## Summary

The Scottish Government is seeking an external service provider for an IT Managed Service to maintain the Level of Service Case Management Inventory (LS/CMI) System, as outlined in the tender titled "Case 487142". This procurement belongs to the services category and is taking place in Glasgow, UK. The tender process has reached the award stage, with the contract awarded to Bridgeall Ltd on 15th July 2022, valued at approximately £2,958,262. The initial contract was initiated on 26th July 2022, with relevant documents detailing the requirements and responsibilities now available for review.

This contract presents significant opportunities for IT service providers, particularly those with expertise in case management systems and the health and justice sector. Businesses able to demonstrate experience in maintaining complex IT systems, including capability for security patching, bug fixing, and ongoing system updates, will find this tender well-suited to their offerings. Additionally, suppliers with strong communication skills and a commitment to supporting public sector initiatives may have an advantage in this competitive procurement process, emphasising innovation and effective resource management.

## Notice

The Scottish Government has a requirement to place a contract with an external service provider for the provision of an IT Managed Service to Maintain the Level of Service Case Management Inventory (LS/CMI) System.

### Lot Information

Lot 1

The Scottish Government has a requirement to place a contract with an external service provider for the provision of an IT Managed Service to Maintain the Level of Service Case Management Inventory (LS/CMI) System. The 2021-22 Programme for Scottish Government document sets out the intention to promote a fairer more equal society. This contract will assist by supporting Justice Social Workers (JSW) and the Scottish Prison Service (SPS) to assess and manage the level of risk posed by certain individuals to the public and to inform their case management needs. A summary of the Service Providers responsibilities is as follows; -Bug/issue fixing as and when identified by users; - Service Help Desk (email/helpdesk number) as central point of contact for raising any system errors/issues and addressing these promptly and effectively; - Security patching where dictated in support of the development/test instance; - Release management, system updates and installation; - Provide advice and support to all agencies using the system on an ongoing basis; - Where new content/change requests are identified and approved by the Scottish Government, the IT Managed Service Provider will develop, test, and implement new applications and provide appropriate guidance and support to users; - Until the system is migrated to cloud, in order to maintain the high security level of the PSN system, a series of annual IT health checks (including PEN tests) require to be carried out. In addition, a detailed audit log requires to be maintained to capture all actions within the database. - Maintain close communication with the Scottish Government through a representative attending quarterly meetings of the LS/CMI Change Board to ensure effective communication between all agencies about the cause and effects of any changes that are to be installed to the system.

Renewal: +2 (24 Months) +2 (24 Months). 48 Months Maximum. Any extension being at the sole discretion of the Purchaser.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL454778 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jul 2022 |
| Submission deadline | 2 Mar 2022 |
| Future notice date | Not specified |
| Award date | 15 Jul 2022 |
| Contract period | Not specified |
| Recurrence | Jun 2027 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,550,000 |
| Lots value | £2,550,000 |
| Awards value | Not specified |
| Contracts value | £2,958,262 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIDGEALL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 26 Jul 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL454778
- 27 Jan 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN438803

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN438803
  Case 487142 - The Scottish Government has a requirement to place a contract with an external service provider for the provision of an IT Managed Service to Maintain the Level of Service Case Management Inventory (LS/CMI) System.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL454778
  Case 487142 - The Scottish Government has a requirement to place a contract with an external service provider for the provision of an IT Managed Service to Maintain the Level of Service Case Management Inventory (LS/CMI) System.

## Notice URLs

- http://
- http://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-co
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000680825
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000680825. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000680825.json.