--- title: "Telecare Monitoring/Response and OOH" ocid: "ocds-r6ebe6-0000681225" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000681225" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000681225.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000681225.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "VIEWPOINT HOUSING ASSOCIATION" published: "2023-12-29" --- # Telecare Monitoring/Response and OOH Buyer: VIEWPOINT HOUSING ASSOCIATION Current stage: Award OCID: ocds-r6ebe6-0000681225 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000681225) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000681225.json) ## Summary The Viewpoint Housing Association based in Edinburgh has issued a tender for Telecare Monitoring/Response and Out of Hours Repairs Service. The procurement process is in the active stage with a tender period ending on March 3, 2022, and bid opening scheduled for the same day. This opportunity falls under the services category, focusing on Housing and community amenities. The tender invites applications for a telecare alarm monitoring and response service across various housing types, with an emphasis on quality and cost in the award criteria. This tender by Viewpoint Housing Association presents an opportunity for organisations experienced in providing telecare services to compete. Businesses offering alarm monitoring, emergency repair, and response services are well-suited to participate. With a focus on quality and cost factors, interested parties can bid for the contract, which extends for a three-year initial period with possible extensions based on performance. The procurement method is an open procedure, allowing electronic submissions, with detailed submission and contract terms outlined to facilitate an efficient bidding process. ## Notice The provision of Telecare Monitoring/Response and Out of Hours Repairs Service ### Lot Information Lot 1 VHA is inviting applications from suitably experienced and skilled organisations to provide our tenants with a quality telecare alarm monitoring and response service and Out of Hours emergency repair and response service across our housing types. The telecare service will include the monitoring of core alarms and linked peripheral devices such as pull cord activation, smoke and fire detection, door entry systems and movement sensors across our housing types of Enhanced Sheltered, Sheltered, Alarmed, Amenity and Retirement Housing as well as an appropriate and timely response to all alarms raised. The Out of Hours emergency repair and response service will handle emergency repair calls outwith office hours across all of our housing types, logging repairs and co-ordinating with contractors to ensure repairs are responded to within VHA repair compliance timeframes. Renewal: The contract will last for three years from 1 June 2022 to 31st May 2025; with the possibility of a further two single year extensions through to 31st May 2027. The extension of the contract will be at the discretion of VHA Executive Management Team and subject to meeting the performance requirements within the key performance indicators. Please refer to Appendix F for more detail. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495701 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Dec 2023 | | Submission deadline | 3 Mar 2022 | | Future notice date | Not specified | | Award date | 29 Dec 2023 | | Contract period | Not specified | | Recurrence | 36 or 48 or 60 months | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | VIEWPOINT HOUSING ASSOCIATION | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH9 2HG | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Southside/Newington | | Westminster constituency | Edinburgh South | | Delivery location | TLM75 City of Edinburgh | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 98 - Other community, social and personal services ### Codes - 79512000 - Call centre - 79711000 - Alarm-monitoring services - 98000000 - Other community, social and personal services ## Release History - 29 Dec 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495701 - 7 Feb 2022 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB439974 - 31 Jan 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN439128 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN439128&idx=4 18th February 2022 - Housing type breakdown - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN439128&idx=3 18th February 2022 - All calls Dec 2021 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN439128&idx=2 7th February 2022 - VHA ITT- Telecare OOH Service 2022-2027 - Final (002) New start date confirmed as 1 July 2022 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN439128&idx=1 31st January 2022 - VHA ITT- Telecare & OOH Service Tender Pack - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN439128 Telecare Monitoring/Response and OOH - The provision of Telecare Monitoring/Response and Out of Hours Repairs Service - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495701 Telecare Monitoring/Response and OOH - The provision of Telecare Monitoring/Response and Out of Hours Repairs Service ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - http://www.viewpoint.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000681225 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000681225. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000681225.json.