---
title: "Provision of an IT Service Management System"
ocid: "ocds-r6ebe6-0000682200"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000682200"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000682200.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000682200.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2022-02-09"
---

# Provision of an IT Service Management System

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000682200

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000682200)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000682200.json)

## Summary

North Ayrshire Council has completed the tender process for the provision of an IT Service Management System, aimed at effectively recording and logging IT helpdesk issues. The procurement was conducted through an open procedure, aligning with the G-Cloud 12 Framework, and took place in North Ayrshire, UK. The contract, awarded to Hornbill, is valued at £177,095.20 and was signed on 19 January 2022. The procurement aligns with the goods category, specifically involving cloud software solutions that support general public services.

This procurement opportunity allows businesses, particularly those specialising in IT service management solutions and cloud-based software, to engage in future tenders with North Ayrshire Council. Companies with experience in managing IT helpdesk systems or those looking to leverage the G-Cloud framework for public sector contracts would benefit significantly. The public sector IT solutions market is growing, and being part of this procurement process presents a chance for businesses to establish or enhance their footprint within this industry.

## Notice

North Ayrshire Council require an IT Service Management system to record and log IT helpdesk issues.

### Lot Information

Lot 1

North Ayrshire Council require an IT Service Management System (ITSM) to record and log IT helpdesk issues. The Council utilised the G-Cloud 12 Framework Agreement for this procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440275 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £177,095 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM63 Lochaber, Skye and Lochalsh, Arran and Cumbrae, and Argyll and Bute, TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Feb 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440275

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440275
  Provision of an IT Service Management System - North Ayrshire Council require an IT Service Management system to record and log IT helpdesk issues.

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000682200

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000682200. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000682200.json.