--- title: "Maintenance of Prisoner Telephony System" ocid: "ocds-r6ebe6-0000682462" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000682462" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000682462.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000682462.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH PRISON SERVICE" published: "2022-02-08" --- # Maintenance of Prisoner Telephony System Buyer: SCOTTISH PRISON SERVICE Current stage: Award OCID: ocds-r6ebe6-0000682462 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000682462) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000682462.json) ## Summary The Scottish Prison Service has awarded a contract titled "Maintenance of Prisoner Telephony System" for the maintenance of an analogue/digital hybrid telephone system in all public prisons managed by them. This procurement falls under the services category and was conducted as a limited procedure without prior publication due to the proprietary nature of the existing system maintained by Redwood Technologies. The contract runs for three years, commencing from April 2022, with a total contract value of approximately £1,117,563. The key dates include the contract signing on 7th February 2022 and an anticipated modernisation of the telephony system during the contract period. This tender represents a significant opportunity for businesses, particularly those in the telecommunications and maintenance sectors. Companies with expertise in managing analogue and digital communication systems, as well as those capable of providing technical support and spare parts, would be well-suited to compete in future procurement processes. Additionally, businesses planning to innovate in digital telephony solutions may find valuable insights during this transition, allowing them to align their offerings with the evolving needs of the Scottish Prison Service. ## Notice Contract Award Notice. Maintenance of the prisoner telephone system (an analogue / digital hybrid) within the publically prisons managed by the Scottish Prison Service for a period of 3 years. ### Lot Information Lot 1 The SPS has undertaken a direct award to Redwood Technologies to continue the support and maintenance of the as installed prisoner telephony system within 13 Scottish prison for the next 3 years from April 2022 to 2025. The value of the maintenance services is circa 372,000 GBP per annum. ### Procurement Information The installed prisoner PIN telephony system contains hardware and uses operating system software that was developed by, and is proprietary to, Redwood Technologies. Technical reasons, and exclusive rights (IPR) in the software therefore preclude effective competition for the maintenance services. The software is integral to the operation of the system and affects a number of SPS activities including call monitoring, tariff management, and call charge reconciliation back to individual prisoners. Redwood also hold stocks of key spare parts, pin-phone telephone instruments and components to support in-service maintenance. The age of the system (12 years) means that such items are not generally and readily available in the market. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440011 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Feb 2022 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 7 Feb 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £1,117,563 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH PRISON SERVICE | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9HW | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh West | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | REDWOOD TECHNOLOGIES | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50334130 - Repair and maintenance services of telephone switching apparatus ## Release History - 8 Feb 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440011 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440011 Maintenance of Prisoner Telephony System - Contract Award Notice. Maintenance of the prisoner telephone system (an analogue / digital hybrid) within the publically prisons managed by the Scottish Prison Service for a period of 3 years. ## Notice URLs - http:// - http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court - http://www.sps.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000682462 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000682462. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000682462.json.