--- title: "Berwickshire HA Out of Hours Call Handling Service" ocid: "ocds-r6ebe6-0000683088" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000683088" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000683088.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000683088.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "LANGMUIR & HAY ON BEHALF OF BERWICKSHIRE HA" published: "2023-03-07" --- # Berwickshire HA Out of Hours Call Handling Service Buyer: LANGMUIR & HAY ON BEHALF OF BERWICKSHIRE HA Current stage: Award OCID: ocds-r6ebe6-0000683088 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000683088) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000683088.json) ## Summary The procurement process for the public contract titled "Berwickshire HA Out of Hours Call Handling Service" is led by Langmuir & Hay on behalf of Berwickshire HA. The contract falls under the services category and is located in Berwickshire, with the primary buyer being Langmuir & Hay. The procurement stage is in the award phase, with the contract awarded to SPS Doorguard Limited. The deadline for bids was on 14th March 2022. This tender presents an opportunity for businesses, especially those in the call handling service industry, to compete for providing Out of Hours call handling services for Berwickshire Housing Association. Small and medium-sized enterprises (SMEs) with experience in call handling and customer service are well-suited to participate in this procurement. The contract, currently awarded to SPS Doorguard Limited, offers a chance for businesses to grow by providing essential services to a Housing Association in Berwickshire. ## Notice Out of Hours Call Handling Service ### Lot Information Lot 1 BHA intends to appoint a single supplier to provide it with the Out of Hour call handling service. Renewal: Discretionary Years 3 & 4 ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472934 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Mar 2023 | | Submission deadline | 14 Mar 2022 | | Future notice date | Not specified | | Award date | 6 Apr 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £45,000 | | Lots value | £45,000 | | Awards value | Not specified | | Contracts value | £31,812 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | LANGMUIR & HAY ON BEHALF OF BERWICKSHIRE HA | | Locality | GLASGOW | | Post town | Kilmarnock | | Postcode | KA3 1TG | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM93 North Ayrshire and East Ayrshire | | Local authority | East Ayrshire | | Electoral ward | Kilmarnock North | | Westminster constituency | Kilmarnock and Loudoun | | Delivery location | TLM91 Scottish Borders | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SPS DOORGUARD | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 7 Mar 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472934 - 11 Feb 2022 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440541 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=9 15th February 2022 - ITT rev 1 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=4 11th February 2022 - Appendix A - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=5 11th February 2022 - Appendix B - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=6 11th February 2022 - Appendix C - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=7 11th February 2022 - Appendix D - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=8 11th February 2022 - Appendix E - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=1 11th February 2022 - Brief - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=2 11th February 2022 - ITT - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB440541&idx=3 11th February 2022 - SPD - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440541 Berwickshire HA Out of Hours Call Handling Service - Out of Hours Call Handling Service - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472934 Berwickshire HA Out of Hours Call Handling Service - Out of Hours Call Handling Service ## Notice URLs - http:// - http://www.langmuirandhay.co.uk/ - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000683088 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000683088. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000683088.json.