--- title: "Patient Advice and Support Service for NHS Scotland" ocid: "ocds-r6ebe6-0000683321" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000683321" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000683321.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000683321.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "NSS NATIONAL PROCUREMENT" published: "2022-02-22" --- # Patient Advice and Support Service for NHS Scotland Buyer: NSS NATIONAL PROCUREMENT Current stage: Planning OCID: ocds-r6ebe6-0000683321 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000683321) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000683321.json) ## Summary The procurement process is being conducted by NSS National Procurement, located in Edinburgh, UK. This tender, titled "Patient Advice and Support Service for NHS Scotland," falls under the health services industry category. It is currently in the planning stage, with an estimated contract value of £4.5 million for an initial term of three years, plus two possible one-year extensions. A future notice is expected to be published by 4th April 2022, providing further details on the tender process. This tender presents significant opportunities for businesses, particularly those that specialise in providing support and advice services within the healthcare sector. Companies offering services related to client communication, helpline support, and health advocacy would be well-suited to compete for this contract. As community benefits and fair work practices will be a focus of the agreement, businesses with a commitment to these principles could enhance their prospects of success in this procurement process. ## Notice The re-tender for the Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011. https://www.legislation.gov.uk/asp/2011/5/section/18 The Common Services Agency (more commonly known as National Services Scotland), acting through its division National Procurement, intends to conduct a procurement on behalf of the Scottish Government Health Directorates (SGHD) and the NHS in Scotland for the provision of the Patient Advice and Support Service (PASS). ### Lot Information Lot 1 The Service is intended to provide free, inclusive and accessible, confidential advice and support to patients and other members of the public in relation to the Health Service in Scotland. It is anticipated that the contract will require the following: 1. Helpline, staffed Monday - Friday over normal working hours. 2. Email address, staffed Monday - Friday over normal working hours. 3. Access to an Information Pack to support clients to make a complaint or raise an issue. 4. Provide, where appropriate, information on other sources of Advice or Advocacy Services. 5. Practical help, such as letter writing, making phone calls on a client's behalf, face-to-face visits in confidential premises within the local health board area, support to prepare for and attend complaint meetings with the health board. 6. Regular Management Information and Reports as defined by the Contracting Authority. This list is not exhaustive but gives an early indication of the requirement. The exact services to be procured will be detailed in future tender documentation.. The estimated contract value of 4.5 million GBP would be the total contract value for an initial 3 year term plus 2 x 12 month extensions. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB441421 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Feb 2022 | | Submission deadline | Not specified | | Future notice date | 4 Apr 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NSS NATIONAL PROCUREMENT | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312310 - Guidance services ## Release History - 22 Feb 2022 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB441421 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB441421 Patient Advice and Support Service for NHS Scotland - The re-tender for the Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011. https://www.legislation.gov.uk/asp/2011/5/section/18 The Common Services Agency (more commonly known as National Services Scotland), acting through its division National Procurement, intends to conduct a procurement on behalf of the Scottish Government Health Directorates (SGHD) and the NHS in Scotland for the provision of the Patient Advice and Support Service (PASS). ## Notice URLs - http:// - http://www.nss.nhs.scot/browse/procurement-and-logistics - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000683321 - https://www.legislation.gov.uk/asp/2011/5/section/18 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=683321 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000683321. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000683321.json.