--- title: "ICT Support Services" ocid: "ocds-r6ebe6-0000685631" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000685631" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000685631.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000685631.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "2517RS" published: "2022-05-26" --- # ICT Support Services Buyer: 2517RS Current stage: Award OCID: ocds-r6ebe6-0000685631 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000685631) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000685631.json) ## Summary The procurement process involves Abertay Housing Association Ltd, located in Dundee, who is seeking ICT Support Services. The tender is currently in the 'Award' stage, with the contract officially signed on 26 May 2022. The procurement was conducted using an open procedure, allowing for broad participation from suppliers. Interested parties should note that the service contract encompasses a comprehensive range of IT support and maintenance requirements, with the delivery location specified as 147 Fintry Drive, Dundee (DD4 9HE). This tender presents significant opportunities for SMEs specialising in IT support and management services. Companies that provide solutions such as server and network support, remote assistance, and cybersecurity services would be particularly well-suited to compete. Given the necessity for responsive and flexible IT solutions, businesses capable of offering 24/7 monitoring, hardware procurement, and proactive maintenance can leverage this contract to enhance their market presence and drive growth within the public sector. ## Notice ICT Support Services ### Lot Information Lot 1 The Association requires a fully managed pro-active server, network and PC support service. The existing infrastructure at January 2022 is listed in the attached sheet to give an idea of the scope. Support should be flexible to add cover for new and replacement equipment purchased during the contract period. The service should include: - 24/7 monitoring of the server, network, PCs / laptops and tablets - Telephone and desktop support during the Association's business hours - Remote support where appropriate - On-site support (if the fault requires on-site work to resolve the issue) - Anti-virus monitoring and updates - Windows patches / updates - Daily back up monitoring - Server e mail support - Technical IT audit - Support call reporting - Maintenance of virtual servers and switches - Weekly monitoring reports for servers - Advice and support in relation to broadband services - Liaison with software and website providers - Recommend, source, configure and install new / replacement hardware eg PCs, printers, laptops, tablets etc as required. - Assistance is preparation for periodic internal audits. - Assistance with annual cyber essentials renewals. E mail anti-spam and security The current anti-spam software is Vipre Email Security which is under an annual contract. The service should advise on the ongoing efficacy of the software and alternatives if appropriate, as well as maintaining the software on all devices. Anti-Virus The current anti-virus software is Vipre Endpoint Security which is under an annual contract. The service should advise on the ongoing efficacy of the software and alternatives if appropriate, as well as maintaining the software on all devices. Back up The Association currently has cloud back up on and off site provided by Replibit, including server recovery. The service is under a monthly contract. The service should advise on the ongoing efficacy of the provision and alternatives if appropriate, as well as maintaining the arrangements and assisting with server recovery. The Association's business hours are: 8:30 - 16:30 Monday - Wednesday 8:30 - 18:00 Thursday 8:30 - 14:00 Friday There are 10 public holidays each year. Renewal: For further two years ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY449612 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 26 May 2022 | | Submission deadline | 19 Apr 2022 | | Future notice date | Not specified | | Award date | 26 May 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | 2517RS | | Locality | DUNDEE | | Post town | Dundee | | Postcode | DD4 9HE | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM03 Angus and Dundee City | | Local authority | Dundee City | | Electoral ward | North East | | Westminster constituency | Arbroath and Broughty Ferry | | Delivery location | TLM71 Angus and Dundee City | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | QUEST IT SUPPORT | ## CPV Codes ### Divisions - 50 - Repair and maintenance services - 72 - IT services: consulting, software development, Internet and support ### Codes - 50312610 - Maintenance of information technology equipment - 72222300 - Information technology services - 72267100 - Maintenance of information technology software ## Release History - 26 May 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY449612 - 21 Mar 2022 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444010 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR444010&idx=3 6th April 2022 - Asset Register - January 2022 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR444010&idx=5 6th April 2022 - Asset Register - January 2022 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR444010&idx=1 21st March 2022 - Invitation to Quote - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR444010&idx=2 21st March 2022 - Standard Conditions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR444010&idx=4 21st March 2022 - Contract Brief - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444010 ICT Support Services - ICT Support Services - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY449612 ICT Support Services - ICT Support Services ## Notice URLs - http:// - http://www.abertayha.co.uk - http://www.publiccontractsscotland.gov.uk/ - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000685631 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000685631. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000685631.json.