---
title: "Telephony Call Management System Support Services"
ocid: "ocds-r6ebe6-0000688522"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000688522"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000688522.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000688522.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2022-03-29"
---

# Telephony Call Management System Support Services

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000688522

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000688522)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000688522.json)

## Summary

The procurement process involves Perth & Kinross Council, which is located in Perth, UK, seeking support services for their Telephony Call Management System. The tender, identified as PKC11775, was initiated as an open procedure and has reached the award stage, with the contract value set at £3,925.53. The contract was signed on 18 March 2022, marking the completion of the tendering process. The applicable industry category for this contract is services, specifically focusing on general public services and information technology.

This tender presents significant opportunities for businesses, particularly small to medium enterprises (SMEs) specialising in telephony and IT support services. Companies equipped to offer comprehensive telephony support and management solutions would be particularly well-suited to compete for this contract. As highlighted, there was one bid submitted, demonstrating a competitive environment that encourages targeted providers to engage with local councils for similar future contracts.

## Notice

Provision of support services for a Telephony Call Management System

### Lot Information

Lot 1

Provision of support services for the Council's Telephony Call Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444669 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,925 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City Centre |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DATA TRACK TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 29 Mar 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444669

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444669
  Telephony Call Management System Support Services - Provision of support services for a Telephony Call Management System

## Notice URLs

- http://
- http://www.pkc.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000688522

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000688522. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000688522.json.