--- title: "Patient Advice and Support Service for NHS Scotland" ocid: "ocds-r6ebe6-0000691152" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000691152" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000691152.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000691152.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "NSS NATIONAL PROCUREMENT" published: "2022-05-10" --- # Patient Advice and Support Service for NHS Scotland Buyer: NSS NATIONAL PROCUREMENT Current stage: Tender OCID: ocds-r6ebe6-0000691152 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000691152) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000691152.json) ## Summary The NSS National Procurement is seeking bids for the "Patient Advice and Support Service for NHS Scotland", a contract valued at approximately £4.5 million available for an initial three-year term with options for two additional 12-month extensions. The procurement process is currently in the Tender stage, with the revised deadline for bid submissions set for 13th June 2022. This service falls under the industry category of health services, aimed at enhancing patient support as per the Patient Rights (Scotland) Act 2011. Bids will be managed through the PCS-Tender system, where interested parties can register and submit their proposals from the head office located in Edinburgh, UK. This tender presents significant opportunities for businesses operating within the healthcare services sector, particularly those proficient in providing patient support and advice services. Companies that demonstrate compliance with fair work practices and hold the necessary insurance requirements will be well-positioned to compete for this contract. The engagement with community benefits through the NHS Scotland's Community Benefits Gateway may also appeal to businesses focused on social impact, enhancing both their competitive edge and contributions to community welfare. ## Notice Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5). ### Lot Information Lot 1 The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or co-ordinate a consistent service to patients and other members of the public where those affected wish to give feedback or comments or raise concerns or complaints about NHS services in Scotland. Further details are contained within the Statement of Requirements within the tender documentation. Note: The estimated contract value of 4.5 million GBP would be the total contract value for an initial 3 year term plus 2 x 12 month extensions. The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required. To access PCS-Tender, record your interest in this notice and access the tender documentation please visit https://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code 21185 under ITTs Open to All Suppliers. Please use the Search/Filter function, then select Project Code from the drop down. Please note that once you have expressed interest in the ITT it will move to your My ITTs area. For further information on using PCS-Tender, please read the Supplier Response Guide: https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel. Renewal: The Authority is entitled at its sole discretion to extend by up to a further two (2) periods of twelve (12) months. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY447943 | | Notice type | OJEU - F14 - Corrigendum | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 May 2022 | | Submission deadline | 30 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2023 - 31 Mar 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,500,000 | | Lots value | £4,500,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NSS NATIONAL PROCUREMENT | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312310 - Guidance services ## Release History - 10 May 2022 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY447943 - 28 Apr 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR446980 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR446980 Patient Advice and Support Service for NHS Scotland - Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5). ## Notice URLs - http:// - http://www.nhsscotlandprocurement.scot.nhs.uk/ - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000691152 - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.nss.nhs.scot/procurement-and-logistics/sustainability/access-our-community-benefit-gateway/ - https://www.publictendersscotland.publiccontractsscotland.gov.uk - https://www.publictendersscotland.publiccontractsscotland.gov.uk/ - https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000691152. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000691152.json.