---
title: "Telephony as a Service"
ocid: "ocds-r6ebe6-0000691649"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000691649"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000691649.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000691649.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "RENFREWSHIRE COUNCIL"
published: "2022-04-29"
---

# Telephony as a Service

Buyer: RENFREWSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000691649

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000691649)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000691649.json)

## Summary

Renfrewshire Council has completed the procurement process for a contract titled "Telephony as a Service". This initiative falls within the services industry and is located in Paisley, UK. The procurement method used was an open procedure, and the contract was signed on 31 March 2022, with a total value of £16,936,870. The project aims to transition telecommunication services, including fixed and mobile telephony and contact centre services, to a new service provider. The contracting authority ensures compliance with the relevant regulations and community benefit clauses throughout the process.

This tender presents significant opportunities for businesses specialising in telecommunication services, IT solutions, and customer support systems. Specifically, small and medium-sized enterprises (SMEs) like Commsworld Ltd, which successfully secured the contract, are well-positioned to compete in this field. Companies that can deliver comprehensive and innovative communication solutions while adhering to community engagement requirements would likely find this type of tender advantageous for business growth.

## Notice

The Council sought to appoint a new Service Provider for its Telephony as a Service solution by April 2022 to allow for the transition of its Telephony as a Service provision to a new Service Provider before its current contract expires. This Telephony solution will meet all the Council's communication needs such as fixed and mobile telephony, contact centre services, non-geographic numbers and where needed lift and alarm lines.

### Lot Information

Lot 1

This contract was procured in accordance with Call-Off Ordering procedure of the Renfrewshire Council single supplier Framework Agreement for the Provision of Connectivity as a Service (RC-CPU-19-272).. This contract includes a Community Benefit clause and the Supplier has committed to deliver a range of Community Benefits.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR447188 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £16,936,870 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RENFREWSHIRE COUNCIL |
| Locality | PAISLEY |
| Post town | Paisley |
| Postcode | PA1 1JB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Renfrewshire |
| Electoral ward | Paisley East and Central |
| Westminster constituency | Paisley and Renfrewshire South |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMMSWORLD |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 64 - Postal and telecommunications services

### Codes

- 32424000 - Network infrastructure
- 32500000 - Telecommunications equipment and supplies
- 32510000 - Wireless telecommunications system
- 32521000 - Telecommunications cable
- 32524000 - Telecommunications system
- 45314000 - Installation of telecommunications equipment
- 64200000 - Telecommunications services

## Release History

- 29 Apr 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR447188

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR447188
  Telephony as a Service - The Council sought to appoint a new Service Provider for its Telephony as a Service solution by April 2022 to allow for the transition of its Telephony as a Service provision to a new Service Provider before its current contract expires. This Telephony solution will meet all the Council's communication needs such as fixed and mobile telephony, contact centre services, non-geographic numbers and where needed lift and alarm lines.

## Notice URLs

- http://
- http://www.renfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000691649

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000691649. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000691649.json.