---
title: "IT Managed Service"
ocid: "ocds-r6ebe6-0000691809"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000691809"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000691809.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000691809.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CLYDE VALLEY HOUSING ASSOCIATION LIMITED"
published: "2024-11-05"
---

# IT Managed Service

Buyer: CLYDE VALLEY HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000691809

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## Summary

The Clyde Valley Housing Association Limited, located in Motherwell, UK, has successfully awarded a contract for an IT Managed Service. The procurement process was categorized under the "Housing and community amenities" industry and utilized a restricted procedure. The tender began in the planning stages and moved through to the award stage with the final contract signing on 23rd November 2022. The contract has a duration of 3-5 years, with potential service expansions as outlined in the Invitation to Tender (ITT) document. The main procurement category was services, evaluated based on a 70% quality and 30% price split. The services will be delivered at Motherwell, UK with adherence to relevant data protection legislation and a requirement for at least one full disaster recovery test per year.

This tender presents significant opportunities for businesses specializing in IT managed services, such as those offering Microsoft cloud advisory services, Citrix environment support, and disaster recovery solutions. Small and medium-sized enterprises (SMEs) with Microsoft gold competencies, experience in managing Office 365, and the ability to provide robust disaster recovery solutions are well-poised to compete. The contract also requires active network monitoring, end-user support, and ITSM ITIL lifecycle management, promoting innovation and resilience for the Housing Association’s IT infrastructure. This can facilitate growth and enhance the service portfolio for businesses fulfilling these specialised IT needs.

## Notice

Clyde Valley Housing Association wishes to procure an IT Services Partner to work with us over the next 3-5 years to deliver an IT managed service contract. Details of scope can be found in the attached ITT document.

### Lot Information

Lot 1

The core scope includes the following: -Advisory services with respect to the use of Microsoft cloud to support digital transformation in housing associations -Microsoft 365, Office 365 support backed up by appropriate Microsoft gold competencies -Full management of Office 365 including licencing. Being a registered charity Non-Profit pricing will be required. This would also need to include domain management of new and existing domain names -Full management and support of Citrix environment -Management and administration of M365 licensing and active asset management to set an appropriate plan and budget for device refresh and infrastructure renewals -Physical and virtualised application / database server maintenance and support -Monitoring and management of the current Datto backup solution inc. verification and testing of backups to ensure ongoing integrity and assurance of the backup effectiveness and ongoing ability to restore data and apps -Management of our Sophos AV estate and endpoints -Disaster recovery and business continuity services including the testing and maintenance of the DR plan. In the event of a major event that renders on site equipment unusable (e.g. theft, flooding, failure etc.) suppliers must be able to restore all systems (including the provision of alternative core equipment) with data restored to the latest backup within 72 hours. All data storage and retention is to meet relevant data protection legislation. There must be a minimum of one full, successful Disaster Recover Test per year with documented evidence of the test. Where appropriate, the report should include recommendations for changes/improvements to the recovery process -Device management including patch management of end user devices and all active equipment on the infrastructure at per ITSM configuration management best practice -End user support inc. 1st, 2nd, 3rd line 08:00-18:00 Monday to Friday for c100 users -Active network monitoring / remote monitoring with out of hours identification, triage and resolution of all outages/faults 24x7 excluding bank holidays. Proactive checking of servers to identify potential faults and take appropriate action before the fault causes issues for users -Asset Management -Wireless, local area and wide area networking -ITSM ITIL lifecycle management -CSM, account management, road mapping and performance reporting -Proactive and partnership approach to delivering innovation to the Association, presenting ideas, improvements and future roadmap to improve the Association's security, resilience, network and applications. -We will require as a minimum weekly review meetings with a Client Manager during our transition period, and quarterly thereafter with a monthly report to review helpdesk queries and SLA and KPI performance to date. In addition, there are other services which may come online during the course of the contract. These are detailed in the ITT document.

Options: In addition to the core services there are other services which may come online during the course of the contract. These are detailed in the ITT document. Whether these come online is at the sole discretion of the Association.

Renewal: 2 x 1 year extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517606 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2024 |
| Submission deadline | 2 Jun 2022 |
| Future notice date | Not specified |
| Award date | 23 Nov 2022 |
| Contract period | Not specified |
| Recurrence | 5 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £229,935 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CLYDE VALLEY HOUSING ASSOCIATION LIMITED |
| Locality | MOTHERWELL |
| Post town | Motherwell |
| Postcode | ML1 1PN |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM34 North Lanarkshire |
| Local authority | North Lanarkshire |
| Electoral ward | Motherwell North |
| Westminster constituency | Motherwell, Wishaw and Carluke |
| Delivery location | TLM84 North Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TSG |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services

## Release History

- 5 Nov 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517606
- 3 May 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY447353

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY447353&idx=1
  3rd May 2022 - SPD Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY447353&idx=2
  3rd May 2022 - ITT
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY447353
  IT Managed Service - Clyde Valley Housing Association wishes to procure an IT Services Partner to work with us over the next 3-5 years to deliver an IT managed service contract. Details of scope can be found in the attached ITT document.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517606
  IT Managed Service - Clyde Valley Housing Association wishes to procure an IT Services Partner to work with us over the next 3-5 years to deliver an IT managed service contract. Details of scope can be found in the attached ITT document.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000691809
- https://cvha.co.uk/
- https://www.tsg.com/get-in-touch/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000691809. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000691809.json.