---
title: "Market Research - Customer Survey"
ocid: "ocds-r6ebe6-0000693016"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000693016"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000693016.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000693016.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ROYAL BOTANIC GARDEN EDINBURGH"
published: "2022-07-04"
---

# Market Research - Customer Survey

Buyer: ROYAL BOTANIC GARDEN EDINBURGH  
Current stage: Award  
OCID: ocds-r6ebe6-0000693016

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000693016.json)

## Summary

The Royal Botanic Garden Edinburgh, located at 20a Inverleith Row, Edinburgh (EH3 5LR), has concluded a public procurement process for a "Market Research – Customer Survey". This initiative falls within the "Education" industry category and involves providing services to monitor and evaluate visitor satisfaction levels at their gardens, including those at Edinburgh, Dawyck, Benmore, and Logan. The procurement was executed through an open procedure, with the tender period ending on 25th May 2022. The contract for this project was awarded to Scotinform Ltd on 4th July 2022 and carries a value of £25,000. 

This tender represents significant opportunities for businesses engaged in market research and customer surveys, particularly those focusing on visitor experience and satisfaction assessment. Companies with expertise in data analysis, customer feedback mechanisms, and visitor profiling would be well-suited to participate in similar future tenders. Additionally, businesses capable of conducting surveys across various locations would benefit from this procurement due to the multi-site nature of the Royal Botanic Garden's operations. Firms looking to grow their market presence in the public sector should consider engaging with the Royal Botanic Garden Edinburgh for future contracts as they continue to enhance visitor experiences.

## Notice

RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries.

### Lot Information

Lot 1

Our four Scottish gardens - Benmore, Dawyck, Logan and 'The Botanics' in Edinburgh - attract over a million visitors every year. Together, these gardens comprise one of the richest plant collections on earth. RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries. To monitor levels of awareness among visitors of the scientific, horticultural and educational work being undertaken by the organisation. Our work is often to referred to via events, exhibitions and signage within our gardens. To capture the demographics of our visitors. For example the survey should record respondents' places of residence so that any trends can be identified with our historic visitor research data. We are keen to grow the appeal of our gardens among all markets (local, Scottish, UK and overseas).

Renewal: 2 x 12 month extensions. Total of 48 Months contract length

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL452997 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2022 |
| Submission deadline | 25 May 2022 |
| Future notice date | Not specified |
| Award date | 4 Jul 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOTANIC GARDEN EDINBURGH |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH3 5LR |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Inverleith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM63 Lochaber, Skye and Lochalsh, Arran and Cumbrae, and Argyll and Bute, TLM75 City of Edinburgh, TLM91 Scottish Borders, TLM92 Dumfries and Galloway |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCOTINFORM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 4 Jul 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL452997
- 11 May 2022 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY448127

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY448127&idx=3
  23rd May 2022 - Q&A Where Multi question in one section has been asked.
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY448127&idx=1
  11th May 2022 - RBGE 2022 006 Market Research Customer Survey Final ITT
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY448127&idx=2
  11th May 2022 - RBGE 2022 006 Market Research - Customer Survey Price File
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY448127
  Market Research - Customer Survey - RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL452997
  Market Research - Customer Survey - RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.rbge.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000693016

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000693016. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000693016.json.