--- title: "Integrated Incident, Risk Management & Patient Safety System" ocid: "ocds-r6ebe6-0000694810" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000694810" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000694810.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000694810.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")" published: "2022-06-01" --- # Integrated Incident, Risk Management & Patient Safety System Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") Current stage: Tender OCID: ocds-r6ebe6-0000694810 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000694810) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000694810.json) ## Summary The procurement process, initiated by The Common Services Agency, commonly known as NHS National Services Scotland (NSS), is currently in the Tender stage for the Integrated Incident, Risk Management & Patient Safety System. This service aims to enhance incident management within NHS Scotland, with a value of £5 million. The procurement is set to end on 1st July 2022, and the contract will primarily be conducted in Scotland. Interested suppliers are advised that the process follows a selective procurement method under a restricted procedure, and submissions must be made electronically via the specified portal. This tender represents a significant opportunity for businesses specialising in healthcare technology, software development, and risk management solutions. Companies with relevant experience in delivering integrated systems that meet stringent NHS standards, including those with qualifications such as ISO 9001 or related certifications, would be well-positioned to compete. The contract duration is initially for four years, with possible extensions, allowing successful bidders to benefit from long-term engagement with NHS Scotland and contribute to the ongoing improvement of patient safety and risk management across the health service. ## Notice NHS Scotland are looking to procure a integrated incident, risk management and patient safety system. ### Lot Information Lot 1 NHS Scotland has a requirement to deliver an integrated incident, risk management and patient safety system. The current system ensures NHS boards are compliant with relevant legislation and satisfies a number of legal obligations and allows production of both local and national clinical reporting. The current system is nearing end of life, with no further development expected from supplier. The high level system requirement & purpose are as follows: - Incidents - report, manage and investigate incidents and near misses, including Serious Adverse Events (SAE) enabling compliance with SAE policy and statutory returns (e.g. Duty of Candour). - Claims - record all claims made against health boards, acting as both the medical negligence claims register and legal claims register, as required by health boards Scheme of Delegation to be maintained. - FOI - record all FOI requests made and record responses, reviews and appeals thereto. This enables health boards to report to the Scottish Information Commissioner on particular elements of performance as required, and ensure we comply with the relevant legislation in this. - Complaints - record complaints made to health boards allowing monitoring and reporting of such data. - Risk Register - a central repository for Risk Registers, capturing both risks that arise from our activities and external risks from the environment in which we operate. This allows a process for controls, mitigation and escalation. - M&M Reviews - support the management of Mortality & Morbidity (M&M) review meetings . - Care Experience - record, collate and theme Care Experience feedback reports, a key component of how we define quality care. Renewal: The intention is to have a 48 month Framework agreement. Any subsequent call off contracts will have a 4 year term with optional extension periods of 2 x 12 months. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN450078 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Jun 2022 | | Submission deadline | 1 Jul 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,000,000 | | Lots value | £5,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72260000 - Software-related services - 72261000 - Software support services - 72263000 - Software implementation services - 72265000 - Software configuration services - 72267000 - Software maintenance and repair services - 72268000 - Software supply services ## Release History - 1 Jun 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN450078 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN450078 Integrated Incident, Risk Management & Patient Safety System - NHS Scotland are looking to procure a integrated incident, risk management and patient safety system. ## Notice URLs - http:// - http://www.nss.nhs.scot/browse/procurement-and-logistics - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361 - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000694810 - https://www.publictendersscotland.publiccontractsscotland.gov.uk - https://www.publictendersscotland.publiccontractsscotland.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000694810. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000694810.json.