---
title: "CivTech - Challenge 7.6 - How do we use Artificial Intelligence, data and digital technologies to enable more inclusive access to public services?"
ocid: "ocds-r6ebe6-0000695094"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000695094"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000695094.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000695094.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2023-06-02"
---

# CivTech - Challenge 7.6 - How do we use Artificial Intelligence, data and digital technologies to enable more inclusive access to public services?

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000695094

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## Summary

The Scottish Government has completed the procurement process for the contract titled "CivTech - Challenge 7.6 - How do we use Artificial Intelligence, data and digital technologies to enable more inclusive access to public services?" The procurement falls under the services category and was awarded to INSIGHTSDRIVEN.IO LTD. The contract is worth £750,000 GBP and was signed on 10th March 2023. The procurement method used was an open procedure. The contract is currently active, and business opportunities were created through an Accelerator model as part of the CivTech programme.

This contract presents an opportunity for businesses, particularly smaller and innovative companies, to engage with the Scottish Government in delivering solutions that address public sector challenges. The CivTech initiative aims to drive innovation by solving real problems, developing new products, and delivering efficient services. Businesses can participate in the Challenge process, from application to development and potentially winning a contract. Key dates for the Accelerator stage are from 3rd October 2022 to 27th January 2023, providing a roadmap for interested businesses to engage with the public sector through technology and innovation.

## Notice

The Scottish Government is focused on tackling inequalities including embedding inclusive communication within Government and across the public sector. This Challenge will work with public bodies and people with lived experience of barriers to accessing public services, such telephone based-services. For instance, people who have lost their voice, have difficulty speaking, are deaf but do not use British Sign Language, have a learning disability, lack dexterity to select number buttons, or live with lifelong or acquired conditions, such as cerebral palsy or motor neurone disease. Inclusive communication will increase the proportion of people in Scotland reporting that their communications needs are being met when accessing public services. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply https://www.civtech.scot/selection-process

### Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Digital Directorate, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to smaller, innovative businesses. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge , solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage which runs from the 15th of August to the 2nd of September 2022, where they are then developed further [and for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business workshop system, a business capable of taking the product to the world. The Accelerator Stage will run from the 3rd of October 2022 to the 27th of January 2023. Please visit our website for information on CivTech and how to get involved : https://www.civtech.scot/how-to-apply https://www.civtech.scot/selection-process

Renewal: Extensions may be required in order for the work to be completed

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN480146 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jun 2023 |
| Submission deadline | 28 Jun 2022 |
| Future notice date | Not specified |
| Award date | 10 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £750,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHTSDRIVEN.IO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 98 - Other community, social and personal services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
- 98000000 - Other community, social and personal services

## Release History

- 2 Jun 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN480146
- 31 May 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY449983

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=10
  16th June 2022 - Q&A Recording Session
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=7
  31st May 2022 - Application Form
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=9
  31st May 2022 - Application Form
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=5
  31st May 2022 - Guidance notes for Terms and Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=6
  31st May 2022 - Exploration Terms and Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=8
  31st May 2022 - Accelerator Terms and Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=1
  31st May 2022 - PCS Advert
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=2
  31st May 2022 - Instructions for submitting proposal
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=3
  31st May 2022 - Mandatory Exclusion Form
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY449983&idx=4
  31st May 2022 - Application Scorecard
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY449983
  CivTech - Challenge 7.6 - How do we use Artificial Intelligence, data and digital technologies to enable more inclusive access to public services? - The Scottish Government is focused on tackling inequalities including embedding inclusive communication within Government and across the public sector. This Challenge will work with public bodies and people with lived experience of barriers to accessing public services, such telephone based-services. For instance, people who have lost their voice, have difficulty speaking, are deaf but do not use British Sign Language, have a learning disability, lack dexterity to select number buttons, or live with lifelong or acquired conditions, such as cerebral palsy or motor neurone disease. Inclusive communication will increase the proportion of people in Scotland reporting that their communications needs are being met when accessing public services. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply https://www.civtech.scot/selection-process
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN480146
  CivTech - Challenge 7.6 - How do we use Artificial Intelligence, data and digital technologies to enable more inclusive access to public services? - The Scottish Government is focused on tackling inequalities including embedding inclusive communication within Government and across the public sector. This Challenge will work with public bodies and people with lived experience of barriers to accessing public services, such telephone based-services. For instance, people who have lost their voice, have difficulty speaking, are deaf but do not use British Sign Language, have a learning disability, lack dexterity to select number buttons, or live with lifelong or acquired conditions, such as cerebral palsy or motor neurone disease. Inclusive communication will increase the proportion of people in Scotland reporting that their communications needs are being met when accessing public services. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply https://www.civtech.scot/selection-process

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000695094
- https://www.civtech.scot/how-to-apply
- https://www.civtech.scot/selection-process
- https://www.publiccontractsscotland.gov.uk
- https://www.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000695094. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000695094.json.