---
title: "Netcall Telephony System Annual Support & Maintenance 2022-24"
ocid: "ocds-r6ebe6-0000697276"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000697276"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000697276.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000697276.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH LANARKSHIRE COUNCIL"
published: "2022-06-16"
---

# Netcall Telephony System Annual Support & Maintenance 2022-24

Buyer: NORTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000697276

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000697276)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000697276.json)

## Summary

North Lanarkshire Council, located in Motherwell, has completed a procurement process for the "Netcall Telephony System Annual Support & Maintenance 2022-24" contract in the services sector. This initiative, initiated as a tender process, seeks to continue support for the corporate ACD telephony system used across various services to manage customer communications. The contract, valued at £157,604, was signed on 16 June 2022 and is structured for a duration of two years with an option for extension. This procurement falls under the jurisdiction of public contracts regulated by the Public Contracts (Scotland) Regulations 2015 and the Procurement Reform (Scotland) Act 2014.

This tender presents an excellent opportunity for businesses in the information and communications technology space, particularly those specialising in telephony systems and customer support solutions. Small and medium-sized enterprises (SMEs) that can provide flexible and effective customer communication solutions would be particularly well-suited to compete. Companies that understand the nuances of integrating multi-channel communication systems, including phone, email, and web chat support, can leverage this contract to establish a foothold within public sector service provision.

## Notice

The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.

### Lot Information

Lot 1

The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451466 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jun 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £157,604 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH LANARKSHIRE COUNCIL |
| Locality | MOTHERWELL |
| Post town | Motherwell |
| Postcode | ML1 1AB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM34 North Lanarkshire |
| Local authority | North Lanarkshire |
| Electoral ward | Motherwell South East and Ravenscraig |
| Westminster constituency | Motherwell, Wishaw and Carluke |
| Delivery location | TLM84 North Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 16 Jun 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451466

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451466
  Netcall Telephony System Annual Support & Maintenance 2022-24 - The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.

## Notice URLs

- http://
- http://www.northlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000697276

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000697276. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000697276.json.