--- title: "Queens Cross Group, Customer Feedback Framework" ocid: "ocds-r6ebe6-0000699216" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000699216" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000699216.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000699216.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "QUEENS CROSS HOUSING ASSOCIATION" published: "2022-07-04" --- # Queens Cross Group, Customer Feedback Framework Buyer: QUEENS CROSS HOUSING ASSOCIATION Current stage: Tender OCID: ocds-r6ebe6-0000699216 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000699216) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000699216.json) ## Summary Queens Cross Housing Association is conducting a tender for the "Customer Feedback Framework," aimed at sourcing services for customer surveys. The procurement is classified under the housing industry, and it is taking place in Glasgow, UK. The procurement method adopted is an open procedure, with a tender period that ends on 15th August 2022, and the award period set to commence on 16th August 2022. This contract has an estimated value of £60,000 and covers various service lots, with the potential for extensions included in the contract terms. This tender presents valuable opportunities for consultancy firms and service providers offering survey and data analysis expertise. Businesses that are well-suited to compete would include those specialising in customer feedback mechanisms, data collection, and analytical report generation. The framework aims to gather insights through various survey methodologies, making it accessible for organisations capable of providing both traditional and digital survey services. This is an ideal chance for businesses looking to expand their footprint in public sector contracts. ## Notice Customer Feedback Framework - customer survey for the Queens Cross Group ### Lot Information Lot 3 - online + telephone + postal + face to face The Queens Cross Group is seeking applications to undertake surveys under its Customer Feedback Framework including the ability to provide analysis in the form of reports and presentations on survey findings as well as full data sets. Renewal: Extension of six months on offer if required Lot 2 - Online + telephone survey The Queens Cross Group is seeking applications to undertake surveys under its Customer Feedback Framework including the ability to provide analysis in the form or reports and presentations on survey findings as well as full data sets. Renewal: Six months extension if required Lot 1 - online surveys only The Queens Cross Group is seeking applications from consultant(s) to undertake surveys under its Customer Feedback Framework including the ability to provide analysis in the form or reports and presentations on survey findings as well as full data sets. Renewal: Six months extension if required ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL453067 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Jul 2022 | | Submission deadline | 15 Aug 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £60,000 | | Lots value | £60,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | QUEENS CROSS HOUSING ASSOCIATION | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G20 7BE | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Canal | | Westminster constituency | Glasgow North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 4 Jul 2022 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL453067 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL453067&idx=1 4th July 2022 - Invitation to Tender (ITT) - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL453067&idx=2 4th July 2022 - Appendix 1 - Cost evaluation - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL453067 Queens Cross Group, Customer Feedback Framework - Customer Feedback Framework - customer survey for the Queens Cross Group ## Notice URLs - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000699216 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=699216 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx - https://www.qcha.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000699216. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000699216.json.