---
title: "RoS CSAT Telephone Survey (Market Research)"
ocid: "ocds-r6ebe6-0000700937"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000700937"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000700937.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000700937.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "REGISTERS OF SCOTLAND"
published: "2022-09-02"
---

# RoS CSAT Telephone Survey (Market Research)

Buyer: REGISTERS OF SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000700937

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000700937)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000700937.json)

## Summary

The procurement process for the RoS CSAT Telephone Survey contract was awarded by Registers of Scotland. The tender, titled "RoS CSAT Telephone Survey (Market Research)", falls under the services category. The procurement method used was a limited tender with an Award procedure without prior publication of a call for competition. The key deadline for this tender was the signing of the contract on August 26, 2022. The location of the procurement is in Edinburgh, UK.

This tender provides business growth opportunities for companies interested in market research services. Businesses well-suited to compete would include companies with expertise in conducting customer satisfaction surveys. Registers of Scotland initiated this procurement process, aiming to measure satisfaction with their top 100 customers' service experience. Progressive Partnership was awarded the contract valued at GBP 4321.00, demonstrating potential for growth for service providers in the market research industry.

## Notice

Registers of Scotland (RoS) are keen to continue to conduct research with its top 100 customers. The aim of the research is to measure satisfaction with the service received.

### Procurement Information

As per SG Government Market Research Framework guidelines the provider who is identified as the most advantageous tender can be approached and awarded the Direct Award if the value of the requirement is under 20k. Progressive has been ranked as the lead company on the SG Market Research Framework and the cost to RoS will be GBP 4321.00 before VAT. We have also worked with Progressive recently and were very impressed with their service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP457959 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,321 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REGISTERS OF SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 7AU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Craigentinny/Duddingston |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROGRESSIVE PARTNERSHIP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 2 Sep 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP457959

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP457959
  RoS CSAT Telephone Survey (Market Research) - Registers of Scotland (RoS) are keen to continue to conduct research with its top 100 customers. The aim of the research is to measure satisfaction with the service received.

## Notice URLs

- http://
- http://www.ros.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000700937
- https://www.progressivepartnership.co.uk/index.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000700937. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000700937.json.