---
title: "Patient Advice and Support Service for NHS Scotland"
ocid: "ocds-r6ebe6-0000702805"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000702805"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000702805.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000702805.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NSS NATIONAL PROCUREMENT"
published: "2022-08-17"
---

# Patient Advice and Support Service for NHS Scotland

Buyer: NSS NATIONAL PROCUREMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000702805

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000702805)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000702805.json)

## Summary

The NSS National Procurement in Edinburgh, UK, has awarded a contract for the provision of the Patient Advice and Support Service for NHS Scotland. The tender, titled "Patient Advice and Support Service for NHS Scotland," falls under the Health industry category. The procurement method used was a limited procedure without prior publication. The contract, with a value of £135,279.00, was signed on 1st August 2022. The tender aimed to modify services to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

This tender for the Patient Advice and Support Service for NHS Scotland, awarded to Citizens Advice Scotland, presents business growth opportunities for SMEs in the service industry. Businesses well-suited to compete are those offering healthcare advisory and support services. The procurement process signifies the NSS National Procurement's commitment to enhancing patient rights and healthcare accessibility under evolving circumstances, presenting a strategic avenue for service providers to expand their operations.

## Notice

The Provision of the Patient Advice and Support Service as described in Section 18 of the Patient Rights (Scotland) Act 2011

### Lot Information

Lot 1

This procurement is the provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patients Rights (Scotland) Act 2011. The PASS is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public about NHS Scotland healthcare. Where those affected wish to give feedback or comments or raise concerns or complaints about the NHS

### Procurement Information

This VEAT notice is to advise the need for modification to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic and to maintain necessary supply due to circumstances unforeseen by the Authority in line with Regulation 72(1)(c) of the Public Contracts (Scotland) Regulations 2015.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG456600 |
| Notice type | OJEU - F15 - Voluntary Ex Ante Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Aug 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £135,279 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NSS NATIONAL PROCUREMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE SCOTLAND |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services

## Release History

- 17 Aug 2022 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG456600

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG456600
  Patient Advice and Support Service for NHS Scotland - The Provision of the Patient Advice and Support Service as described in Section 18 of the Patient Rights (Scotland) Act 2011

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=702805
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000702805

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000702805. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000702805.json.