---
title: "Out of Hours Emergency Telephony Service"
ocid: "ocds-r6ebe6-0000703219"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000703219"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000703219.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000703219.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ABERDEENSHIRE COUNCIL"
published: "2022-11-16"
---

# Out of Hours Emergency Telephony Service

Buyer: ABERDEENSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000703219

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## Summary

Aberdeenshire Council initiated a tender for the "Out of Hours Emergency Telephony Service" in the services category. The council aims to deliver emergency telephony services for Adult & Children's Service Provision, Homelessness, and Housing Repairs in Aberdeenshire. The contract was awarded to SPS Doorguard Limited for two lots: Social Care / Social Work and Homelessness Telephony Service, and Housing Repairs and Dangerous Buildings Telephony Service. The total contract value is £132,500. The procurement method used was an open procedure with electronic submission. The deadline for tender submission was 12th September 2022.

This tender presents business growth opportunities for companies providing emergency telephony services, particularly in social care, housing repairs, and homelessness support. Small and medium-sized businesses, like SPS Doorguard Limited, have successfully secured contracts with Aberdeenshire Council. Businesses offering high-quality and cost-effective solutions in the services sector are well-suited to compete for similar contracts in the future. The tender process involves rigorous financial and technical assessments, and compliance with insurance and quality management standards is essential for potential suppliers.

## Notice

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

### Lot Information

Social Care / Social Work and Homelessness Telephony Service

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier's contact centre out of office hours.

Renewal: Extensions allowed up to 24 months

Housing Repairs and Dangerous Buildings Telephony Service

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire Citizens requiring access to emergency Housing Repairs services, or the ability to report dangerous buildings, must be able to request this by calling the Aberdeenshire Council Housing line on 03456 08 12 03. This number will be diverted to the supplier's contact centre out of office hours.

Renewal: Extensions allowed up to 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464476 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2022 |
| Submission deadline | 12 Sep 2022 |
| Future notice date | Not specified |
| Award date | 16 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £395,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £127,250 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERDEENSHIRE COUNCIL |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB16 5GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Midstocket/Rosemount |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services

## Release History

- 16 Nov 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464476
- 9 Sep 2022 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP458734
- 11 Aug 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG456159

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG456159&idx=1
  11th August 2022 - Invitation to tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG456159&idx=2
  11th August 2022 - Appendix 1 - Statement of Requirements
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG456159&idx=3
  11th August 2022 - Appendix 2 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG456159&idx=4
  11th August 2022 - Appendix 3 - Declaration
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG456159&idx=5
  11th August 2022 - Appendix 4 - Terms and Conditions of Contract
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG456159&idx=6
  11th August 2022 - Appendix 5 - Award Questionnaire
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG456159&idx=7
  11th August 2022 - Appendix 6 - Business Continuity - Key Supplier Assessment
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG456159&idx=8
  11th August 2022 - SPD
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG456159
  Out of Hours Emergency Telephony Service - Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464476
  Out of Hours Emergency Telephony Service - Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children's Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

## Notice URLs

- http://
- http://www.aberdeenshire.gov.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000703219

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000703219. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000703219.json.