---
title: "Call Recording - Quality Monitoring"
ocid: "ocds-r6ebe6-0000710730"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000710730"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000710730.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000710730.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2022-10-19"
---

# Call Recording - Quality Monitoring

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000710730

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000710730.json)

## Summary

The Perth & Kinross Council has awarded a contract for "Call Recording – Quality Monitoring" to Red Box Recorders Limited. The procurement process, completed on 14th October 2022, involved the provision of a platform for quality monitoring through the Council's Call Recording system. The contract, valued at 7344.0 GBP, falls under the goods category and was awarded through an open procedure. The Perth & Kinross Council, based in Perth, UK, acted as the buying organisation for this procurement.

This procurement opportunity for a subscription licence for a platform for quality monitoring through call recording can benefit businesses providing technology solutions for call recording and quality monitoring services. Small and medium-sized enterprises (SMEs) with expertise in providing professional services related to call recording systems would be well-suited to compete in this tender. The procurement process, from planning to award, was detailed and concluded on 14th October 2022, creating avenues for business growth and collaboration with the Perth & Kinross Council in the UK.

## Notice

Provision of a platform for quality monitoring through the Council's Call Recording system.

### Lot Information

Lot 1

Procurement of a subscription licence for a platform for quality monitoring through the Council's Call Recording system. Includes professional services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT462125 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Oct 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £7,344 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City Centre |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RED BOX RECORDERS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Oct 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT462125

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT462125
  Call Recording - Quality Monitoring - Provision of a platform for quality monitoring through the Council's Call Recording system.

## Notice URLs

- http://
- http://www.pkc.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000710730

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000710730. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000710730.json.