---
title: "Supply & Support of Communications Hardware, Software & Licensing"
ocid: "ocds-r6ebe6-0000711736"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000711736"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000711736.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000711736.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "SOUTH LANARKSHIRE COUNCIL"
published: "2022-11-01"
---

# Supply & Support of Communications Hardware, Software & Licensing

Buyer: SOUTH LANARKSHIRE COUNCIL  
Current stage: Tender  
OCID: ocds-r6ebe6-0000711736

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000711736)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000711736.json)

## Summary

The South Lanarkshire Council has issued a tender for the supply and support of communications hardware, software & licensing services. The contract covers a range of communication devices and services, including refresh/replacement, installation, maintenance, and consultancy. The tender is open for submission until 1st December 2022, with a contract period from 1st April 2023 to 31st March 2028. The total contract value is £4,365,143 GBP, and the procurement method is an open procedure.

This tender opportunity by the South Lanarkshire Council offers businesses in the communications technology sector a chance to provide essential services to support the Council’s ICT infrastructure. Companies with a track record in supplying and supporting communications equipment and software, as well as expertise in asset management, incident response, and quality assurance, are well-suited to compete for this contract. The opportunity provides a significant revenue potential over the contract period, presenting a growth opportunity for businesses in the services category.

## Notice

The Contract will primarily cover the Council's communications hardware (including installation), software & licensing supply and support requirements, and the communications hardware, software & licensing requirements of Lanarkshire Valuation Joint Board and South Lanarkshire Leisure and Culture Trust. Although the contract is likely to involve approximately 787 communications devices bidders should note that this number may vary during the Contract Period. The Council reserves the right to vary the number of communications hardware, software and licensing covered by the contract in the event that changes are made to the Council's current ICT environment. The following are not included in this contract: -the supply of structured cabling or power -the supply of desktop, laptop, or mobile devices -the supply of Wide Area Network Telco connections

### Lot Information

Lot 1

The Contract will primarily cover the Council's communications hardware, software & licensing supply and support requirements, and the communications hardware, software & licensing requirements of Lanarkshire Valuation Joint Board and South Lanarkshire Leisure and Culture Trust. Although the contract is likely to involve approximately 787 communications devices bidders should note that this number may vary during the Contract Period. The Council reserves the right to vary the number of communications hardware, software and licensing covered by the contract in the event that changes are made to the Council's current ICT environment. The following are not included in this contract: -the supply of structured cabling or power -the supply of desktop, laptop, or mobile devices -the supply of Wide Area Network Telco connections Summary of Services Required: - The Council's outline requirements are as follows: SUPPLY -The ability to source and supply a range of communications hardware, software and licensing directly from a variety of manufacturers. The current range is highlighted in Attachment 23. -Refresh/replacement of existing communications equipment at the Council's discretion -Build and installation of the communications equipment to any location in South Lanarkshire approved by the Council or to shared data hub facilities some of which may be outside the South Lanarkshire Council area. -Moves, adds and changes -Consultancy & professional services SUPPORT OF COMMUNICATIONS EQUIPMENT AND SOFTWARE -Asset & configuration management -Incident & problem management -Security and functionality patch management -24-Hour Service monitoring and reporting of selected equipment as noted in Attachment 23. CHARGING AND BILLING -Quarterly invoicing in arrears -Billing integration with the Council's Financial Management System SERVICE TRANSITION -Provide experienced resources dedicated to assisting the Council in the seamless migration of the existing communications hardware, software, and licensing estate from the incumbent provider SERVICE AND ACCOUNT MANAGEMENT -Service proposals to address the specified requirements -Service level agreements -Monthly reporting -Continuous improvement plans -Annual performance appraisal CONTINUOUS IMPROVEMENT -Product, solution, and lifecycle briefings to ensure that the Council is aware and informed of product development -Benchmarking of prices throughout the duration of the contract -Identify efficiencies through innovation in the delivery of the required supplies and services The following Optional Services may be required from time to time and the Council may (at its discretion) request that the successful bidder provides these during the Contract Period subject to agreement being reached in accordance with the Change Control Process outlined in the contract: - -Provision of contract services to the Council's educational & library establishments -Extended operating hours -Security management Continuity of service during transition from the current Contract is of the upmost importance. Continuity of service planning will include a requirement for the successful bidder to provide a detailed implementation plan for the transition from the current contract, while maintaining service provision in all areas as far as possible. The use of communications equipment is critical to the running of the Council's business, and therefore continuity of service will be a high priority when evaluating supplier proposals.. If interested in responding to the tender opportunity when it becomes available, please ensure that you are registered with PCS-T.

Renewal: The Council will have the option to extend the contract for a further 1-year from 1 April 2028 to 31 March 2029 subject to the availability of funding, the contractor's satisfactory performance, the Council having secured all necessary internal Council approvals and the Council being satisfied with the contractor's financial standing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463040 |
| Notice type | OJEU - F2 - Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Nov 2022 |
| Submission deadline | 1 Dec 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2023 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,365,143 |
| Lots value | £4,365,143 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LANARKSHIRE COUNCIL |
| Locality | HAMILTON |
| Post town | Motherwell |
| Postcode | ML3 0AA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Hamilton North and East |
| Westminster constituency | Hamilton and Clyde Valley |
| Delivery location | TLM95 South Lanarkshire |

## CPV Codes

### Divisions

- 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)
- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 44316400 - Hardware
- 50312600 - Maintenance and repair of information technology equipment
- 50312610 - Maintenance of information technology equipment
- 50312620 - Repair of information technology equipment
- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software
- 72267200 - Repair of information technology software

## Release History

- 1 Nov 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463040

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463040
  Supply & Support of Communications Hardware, Software & Licensing - The Contract will primarily cover the Council's communications hardware (including installation), software & licensing supply and support requirements, and the communications hardware, software & licensing requirements of Lanarkshire Valuation Joint Board and South Lanarkshire Leisure and Culture Trust. Although the contract is likely to involve approximately 787 communications devices bidders should note that this number may vary during the Contract Period. The Council reserves the right to vary the number of communications hardware, software and licensing covered by the contract in the event that changes are made to the Council's current ICT environment. The following are not included in this contract: -the supply of structured cabling or power -the supply of desktop, laptop, or mobile devices -the supply of Wide Area Network Telco connections

## Notice URLs

- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
- http://www.publictendersscotland.publiccontractsscotland.gov.uk
- http://www.southlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000711736
- https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
- https://www.scotcourts.gov.uk/the-courts/court-locations/hamilton-sheriff-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000711736. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000711736.json.