---
title: "How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them?"
ocid: "ocds-r6ebe6-0000711765"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000711765"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000711765.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000711765.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CITIZENS ADVICE SCOTLAND (CAS)"
published: "2024-03-27"
---

# How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them?

Buyer: CITIZENS ADVICE SCOTLAND (CAS)  
Current stage: Award  
OCID: ocds-r6ebe6-0000711765

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## Summary

The Citizens Advice Scotland (CAS) is seeking services related to utilising technology to quickly identify individuals in vulnerable situations. The tender, titled 'How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them?', is part of an open procurement process. The procurement stage is currently active with a tender value of £650,000. The location is in Edinburgh, UK, and the industry category is services. The submission deadline for electronic bids is on 28th November 2022.

This tender presents an opportunity for businesses, especially those focused on technology services, to compete and secure a contract with CAS. Small and medium-sized enterprises (SMEs) with expertise in developing innovative tech solutions could be well-suited for this opportunity. The procurement method is an open procedure, providing a fair chance for a wide range of businesses to participate. By responding to this tender, businesses can potentially contribute to addressing societal challenges and building sustainable solutions through technology.

## Notice

Not all energy consumers are equal. Some are more vulnerable than others and need extra and immediate help. In an audience where everyone is vulnerable, prioritisation is more difficult and that can have a huge impact for the consumer, potentially increasing the risk of harm or even be life threatening. These outcomes impact friends, families and our staff working with the consumer. Consumers don't always clearly and succinctly outline their concerns or feelings, which can make detection and identification of priority cases difficult under a load of information, some of it more relevant than others and the sheer volume can hide those in need of greatest help. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-8-challenge-1-identifying-and-prioritising-support https://www.civtech.scot/how-to-apply-civtech-8

### Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Digital Directorate, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to smaller, innovative businesses. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public or voluntary sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they're developed further [for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-8-challenge-1-identifying-and-prioritising-support https://www.civtech.scot/how-to-apply-civtech-8

Renewal: May be required in order to complete services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501902 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2024 |
| Submission deadline | 28 Nov 2022 |
| Future notice date | Not specified |
| Award date | 30 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | £650,000 |
| Awards value | Not specified |
| Contracts value | £600,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZENS ADVICE SCOTLAND (CAS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIDE LABS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 85 - Health and social work services

### Codes

- 71314200 - Energy-management services
- 72000000 - IT services: consulting, software development, Internet and support
- 85300000 - Social work and related services

## Release History

- 27 Mar 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501902
- 27 Mar 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501863
- 31 Oct 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT462955

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=9
  18th November 2022 - Q&A Session
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=8
  10th November 2022 - Grounds for mandatory exclusion form.
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=3
  31st October 2022 - T's & C's Guidance Note
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=4
  31st October 2022 - Instructions for Submitting Proposals
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=5
  31st October 2022 - Scorecard
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=6
  31st October 2022 - Challenge Advert
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=7
  31st October 2022 - Application Form
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=1
  31st October 2022 - Accelerator Terms and Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT462955&idx=2
  31st October 2022 - Exploration Terms and Conditions
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT462955
  How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them? - Not all energy consumers are equal. Some are more vulnerable than others and need extra and immediate help. In an audience where everyone is vulnerable, prioritisation is more difficult and that can have a huge impact for the consumer, potentially increasing the risk of harm or even be life threatening. These outcomes impact friends, families and our staff working with the consumer. Consumers don't always clearly and succinctly outline their concerns or feelings, which can make detection and identification of priority cases difficult under a load of information, some of it more relevant than others and the sheer volume can hide those in need of greatest help. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-8-challenge-1-identifying-and-prioritising-support https://www.civtech.scot/how-to-apply-civtech-8
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501902
  How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them? - Not all energy consumers are equal. Some are more vulnerable than others and need extra and immediate help. In an audience where everyone is vulnerable, prioritisation is more difficult and that can have a huge impact for the consumer, potentially increasing the risk of harm or even be life threatening. These outcomes impact friends, families and our staff working with the consumer. Consumers don't always clearly and succinctly outline their concerns or feelings, which can make detection and identification of priority cases difficult under a load of information, some of it more relevant than others and the sheer volume can hide those in need of greatest help. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-8-challenge-1-identifying-and-prioritising-support https://www.civtech.scot/how-to-apply-civtech-8
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501863
  How can technology help to quickly identify people in the most vulnerable situation and prioritise the support for them? - Not all energy consumers are equal. Some are more vulnerable than others and need extra and immediate help. In an audience where everyone is vulnerable, prioritisation is more difficult and that can have a huge impact for the consumer, potentially increasing the risk of harm or even be life threatening. These outcomes impact friends, families and our staff working with the consumer. Consumers don't always clearly and succinctly outline their concerns or feelings, which can make detection and identification of priority cases difficult under a load of information, some of it more relevant than others and the sheer volume can hide those in need of greatest help. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-8-challenge-1-identifying-and-prioritising-support https://www.civtech.scot/how-to-apply-civtech-8

## Notice URLs

- http://
- http://www.cas.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000711765
- https://www.civtech.scot/civtech-8-challenge-1-identifying-and-prioritising-support
- https://www.civtech.scot/how-to-apply-civtech-8
- https://www.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000711765. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000711765.json.