---
title: "Provision of an HR Case Management Solution"
ocid: "ocds-r6ebe6-0000712000"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000712000"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000712000.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000712000.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH LANARKSHIRE COUNCIL"
published: "2022-11-01"
---

# Provision of an HR Case Management Solution

Buyer: NORTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000712000

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000712000)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000712000.json)

## Summary

The North Lanarkshire Council has awarded a contract for the provision of an HR Case Management Solution. The procurement process was initiated through a tender, and CDW Limited based in London was the successful supplier. The contract, valued at £1,327,200.68 GBP, was signed on November 1, 2022. The project involves implementing a system to manage candidate, employee, and manager enquiries for the People and OD service, with features such as a self-service chat function and knowledge base. The procurement falls under the services category and was conducted using an open procedure.

This opportunity for business growth in the HR technology sector is ideal for companies specializing in software solutions and IT services. Businesses with expertise in developing case management systems and self-service functionalities would be well-suited to compete for this contract. The project presents a chance to innovate in HR services delivery, enhance user experience, and contribute to the digital transformation of public sector operations. North Lanarkshire Council's emphasis on self-service features opens avenues for companies keen on driving self-service adoption and improving operational efficiencies in HR processes.

## Notice

Requirement for an HR case management system to manage candidate, employee and manager enquiries for the People and OD service. Self service element through chat function and knowledge base and enquiry capture to assist in assigning and responding to cases, reporting trends and identifying opportunities to further push self service activity.

### Lot Information

Lot 1

Requirement for an HR case management system to manage candidate, employee and manager enquiries for the People and OD service. Self service element through chat function and knowledge base and enquiry capture to assist in assigning and responding to cases, reporting trends and identifying opportunities to further push self service activity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463120 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,327,200 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH LANARKSHIRE COUNCIL |
| Locality | MOTHERWELL |
| Post town | Motherwell |
| Postcode | ML1 1AB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM34 North Lanarkshire |
| Local authority | North Lanarkshire |
| Electoral ward | Motherwell South East and Ravenscraig |
| Westminster constituency | Motherwell, Wishaw and Carluke |
| Delivery location | TLM84 North Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212218 - License management software development services
- 72222300 - Information technology services

## Release History

- 1 Nov 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463120

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463120
  Provision of an HR Case Management Solution - Requirement for an HR case management system to manage candidate, employee and manager enquiries for the People and OD service. Self service element through chat function and knowledge base and enquiry capture to assist in assigning and responding to cases, reporting trends and identifying opportunities to further push self service activity.

## Notice URLs

- http://
- http://www.northlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000712000

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000712000. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000712000.json.