---
title: "Customer Facing Online Platform"
ocid: "ocds-r6ebe6-0000713575"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000713575"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000713575.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000713575.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2022-11-15"
---

# Customer Facing Online Platform

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000713575

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000713575)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000713575.json)

## Summary

The Scottish Government has awarded a contract for the Customer Facing Online Platform to Sopra Steria. The procurement process, initiated as a tender, is now complete. This opportunity falls under the services category and involves creating a platform for benefit applications, with a contract value of £3,900,000. The buying organisation is located in Glasgow, UK, and the deadline for submissions was 2022-11-15.

This tender for the Customer Facing Online Platform by the Scottish Government presents a growth opportunity for businesses capable of providing digital technology services. Companies seeking to engage in service provision for public sector projects in the health, economic affairs, and education sectors may find this tender particularly relevant. The procurement method employed was the open procedure, encouraging competition from various suppliers.

## Notice

Scottish Ministers, through the Social Security Programme (SSP) require a Service Provider to build on the existing Digital Portal service capabilities.

### Lot Information

Lot 1

The Customer Facing Online Platform for Benefit Applications (Digital Portal) is an enabling capability for the delivery of the devolved benefits.

Options: Contract period is for 3 years with optional extension periods of 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464331 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Nov 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464331

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464331
  Customer Facing Online Platform - Scottish Ministers, through the Social Security Programme (SSP) require a Service Provider to build on the existing Digital Portal service capabilities.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000713575

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000713575. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000713575.json.