--- title: "IT Support Services" ocid: "ocds-r6ebe6-0000713579" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000713579" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000713579.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000713579.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "FERGUSON MARINE (PORT GLASGOW) LTD" published: "2023-01-24" --- # IT Support Services Buyer: FERGUSON MARINE (PORT GLASGOW) LTD Current stage: Award OCID: ocds-r6ebe6-0000713579 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000713579) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000713579.json) ## Summary The procurement process titled "IT Support Services" is being carried out by Ferguson Marine (Port Glasgow) Ltd, located in Port Glasgow, UK. The organisation is a shipyard involved in shipbuilding activities. The procurement stage is currently in the tender phase, with a submission deadline set for December 15, 2022. The procurement method being used is a selective procedure under the main procurement category of services. This tender for IT support services from Ferguson Marine presents an opportunity for qualified Information Technology Service Support Delivery organisations to provide proactive and cost-effective support services. Businesses with expertise in IT services, maintenance of IT infrastructure, Microsoft Office 365 integration, and business continuity planning would be well-suited to compete for this contract. The tender aims to enhance Ferguson Marine's IT capabilities and ensure smooth operations through efficient technology support. ## Notice Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine's operational business. ### Lot Information Lot 1 Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine's operational business. Summary of Requirements The awarded vendor will: - Be responsible for the proactive, progressive support and maintenance of Ferguson Marine's IT infrastructure & services (see section 9 for details) - Support Ferguson Marine's Information Technology users (within the scope of the agreement) in their day-to-day use of Information Technology - Aid Ferguson Marine in achieving a progressive, productive use of Microsoft Office 365 functionality and integrated services - Be an integral part of maintaining and testing the company's business continuity readiness, including: - Support automated connectivity failover options - A comprehensive tested backup and restoration plan and implementation of the necessary services and infrastructure to facilitate this plan - Design out single points of failure - Proactive and progressive maintenance of Ferguson Marine's SAM and HAM (Software and Hardware Asset Management) database - Work with both Ferguson Marine and their incumbent Business Partner(s) or new partners, to implement Ferguson Marine Information Technology business applications and services - Proactively and comprehensively liaise with the Senior IT Manager There is no requirement for a fully managed Information Technology service Renewal: 1 year + 1 year ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN469390 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Jan 2023 | | Submission deadline | 15 Dec 2022 | | Future notice date | Not specified | | Award date | 24 Jan 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FERGUSON MARINE (PORT GLASGOW) LTD | | Locality | PORT GLASGOW | | Post town | Paisley | | Postcode | PA14 5NG | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Inverclyde | | Electoral ward | Inverclyde East Central | | Westminster constituency | Inverclyde and Renfrewshire West | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services - 72223000 - Information technology requirements review services - 72267100 - Maintenance of information technology software ## Release History - 24 Jan 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN469390 - 15 Nov 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464344 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV464344 IT Support Services - Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine's operational business. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN469390 IT Support Services - Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine's operational business. ## Notice URLs - http:// - http://www.fergusonmarine.com - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000713579 - https://www.publiccontractsscotland.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000713579. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000713579.json.