---
title: "Award of Dynamics 365 CRM, Support and Maintenance Service"
ocid: "ocds-r6ebe6-0000715649"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000715649"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000715649.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000715649.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ABERDEEN CITY COUNCIL"
published: "2022-12-02"
---

# Award of Dynamics 365 CRM, Support and Maintenance Service

Buyer: ABERDEEN CITY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000715649

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000715649)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000715649.json)

## Summary

The Aberdeen City Council has recently awarded a contract for the provision of Dynamics 365 CRM, Support, and Maintenance Service to Hitachi Solutions. The tender titled "Award of Dynamics 365 CRM, Support and Maintenance Service" was part of the open procurement procedure and falls under the services category. The contract, with a value of £360,000, was signed on 25th November 2022. The buying organisation is located in Aberdeen, UK.

This tender presents an opportunity for businesses, especially those providing IT services and CRM solutions, to engage with Aberdeen City Council. As the contracting process has reached the award stage, interested businesses can study the details of the awarded contract to understand the requirements and scope of the project. Companies with experience in CRM support and maintenance services would be well-suited to compete for potential future contracts with the council.

## Notice

Support of Dynamics 365 CRM implementation used by the buyer as the principle Social Care solution. Call off from GCloud 12

### Lot Information

Lot 1

Support of Dynamics 365 CRM implementation used by the buyer as the principle Social Care solution. Call-off from GCloud 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC465903 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £360,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERDEEN CITY COUNCIL |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB10 1AQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | George St/Harbour |
| Westminster constituency | Aberdeen South |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72261000 - Software support services

## Release History

- 2 Dec 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC465903

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC465903
  Award of Dynamics 365 CRM, Support and Maintenance Service - Support of Dynamics 365 CRM implementation used by the buyer as the principle Social Care solution. Call off from GCloud 12

## Notice URLs

- http://
- http://www.aberdeencity.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000715649

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000715649. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000715649.json.