---
title: "Customer Portal and Customer Relationship Management (CRM) Solution"
ocid: "ocds-r6ebe6-0000715800"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000715800"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000715800.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000715800.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "RENFREWSHIRE COUNCIL"
published: "2022-12-13"
---

# Customer Portal and Customer Relationship Management (CRM) Solution

Buyer: RENFREWSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000715800

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000715800.json)

## Summary

The Renfrewshire Council has completed the procurement process for the Customer Portal and Customer Relationship Management (CRM) Solution via a limited procurement method without prior publication of a call for competition. The contract was awarded to Granicus-Firmstep Ltd on 30th November 2022 with a total value of £114,000. The procurement falls under the "services" category and specifically targeted the region of UKM83. This procurement opportunity was initiated by Renfrewshire Council and is designed to enhance digital access for customers and improve customer service delivery.

This tender for the Customer Portal and CRM Solution presents an opportunity for businesses engaged in technology services and software development to collaborate with Renfrewshire Council. Companies capable of providing innovative solutions for customer relationship management and online platform development are well-suited to compete in this procurement. The contract aims to meet the evolving digital needs of customers, offering a chance for businesses to contribute to improving public service delivery in the Paisley region.

## Notice

Contract award notice for Customer Portal and Customer Relationship Management (CRM) Solution

### Lot Information

Lot 1

This Contract Award Notice follows the award of the negotiated contract for Customer Portal and Customer Relationship Management (CRM) Solution. The online platform allows for better digital access for customers and allows the Council to develop new ways of delivering better customer services and the demand for digital access for services will be met. The solution is fully integrated with the Contact Centre Customer Relationship Management and allows customers and customer service agents to view the entire history of transactions, irrespective of how these are requested.. The value will not exceed 114,000 GBP for the duration of the contract

### Procurement Information

This contract was undertaken in accordance with the Council's Standing Orders Relating to Contracts and Public Contracts (Scotland) Regulations 2016 under regulation 6 where the works, supplies or services can be supplied only by a particular economic operator for any of the following reason; (ii) competition is absent for technical reasons.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC466800 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £114,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RENFREWSHIRE COUNCIL |
| Locality | PAISLEY |
| Post town | Paisley |
| Postcode | PA1 1JB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Renfrewshire |
| Electoral ward | Paisley East and Central |
| Westminster constituency | Paisley and Renfrewshire South |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72212445 - Customer Relation Management software development services
- 79342300 - Customer services

## Release History

- 13 Dec 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC466800

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC466800
  Customer Portal and Customer Relationship Management (CRM) Solution - Contract award notice for Customer Portal and Customer Relationship Management (CRM) Solution

## Notice URLs

- http://
- http://www.renfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000715800

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000715800. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000715800.json.